Thank you for the opportunity to introduce myself.  I have been the Meetings and Commercial Membership  Manager with my current employer since 2006.  In addition to planning numerous meetings from site selection to roll- out and managing the Trade Show portion of our conferences, I am also responsible for selling and managing the fulfillment of corporate sponsorships. I am actively engaged in industry-related education and have completed both my CEM and CMP designations within a 4-year timeframe.  

Prior to my current position I worked for the Provincial Government as an administrator of welfare benefits, was the Director/Principal of a local event business that brought keynote speakers to our local community, Owner/Operator of an online retail business and a managed a bricks and mortar retail store.  My diverse background has given me a wide base of skills from which to draw from in my current position.

My high degree of motivation has been recognized by both my supervisor and my customers.  My passion for cultivating win/win relationships continues to drive my quest for knowledge and pursuit of excellence.

I welcome the opportunity to give you details about why I am looking for a new challenge at this point in my career and how my passion for progress could benefit your organization.

Work History

Work History
Sep 2006 - Present

Meetings and Commercial Member Manager

Medical Users Software Exchange (MUSE)

Medical Users Software Exchange (MUSE)

MUSE International is a non-profit, independent user group of MEDITECH information systems software.  Each Spring, MUSE stages an International conference and throughout the year, numerous other educational events throughout North America and the United Kingdom.  The annual event attracts 1600+ attendees and in 2013 had an exhibit hall of 150+ exhibitors.  The smaller events range from 50 people to 500 people depending on location and format.  

Over the last six-plus years I have been part of the management team for over two dozen conferencesacross North America,including conferences in San Diego, Nashville, Dallas, Philadelphia, Vancouver, Toronto, Newfoundland, Kansas City, Green Bay, Newport, Seattle, Spokane, Edmonton, Chicago, Arizona, Newport Beach, Orlando and Washington, DC.  

During my first full year with my current employer, sponsorship income increased by 82%.   By 2013, MUSE's sponsorship income has showed an increase of  242% in annual revenue income since hiring me.  My key sponsors include easily recognizable companies such as Dell, IBM and HP among other industry specific companies.  

As the Meetings and Commercial Member Manager for MUSE my role incorporates meeting management. exhibit hall management, revenue generation and Vendor Member development and relations. 

My responsibilities include:

Event Management

  • Site selection and contract negotiation 
  • In cooperation with the CEO, plan conference logistics and act as liaison with the hotel
  • Write Request-For-Proposals, evaluate submissions and recommend service providers
  • Oversight of on-site contractors
  • Supporting the CEO and Director of Education and Marketing with marketing strategies for the exhibit hall and, in some circumstances, future conferences
  • Work closely with the Registration Manager to manage vendor registrations
  • Work closely with the Information & Technology Manager to ensure accurate website content
  • Onsite management at each event.

Revenue Generation

  • Develop and promote sponsorship opportunities
  • Set sponsorship rates
  • Coordinate, oversee and ensure fulfillment of all sponsorship agreements 
  • Organize purchase of sponsored items, ensuring delivery and distribution
  • Explore new revenue opportunities for MUSE

 Exhibit Hall Management

  • Work with decorator to develop and implement exhibit hall plans
  • Create signage and coordinate a cohesive decorating style to ensure attractive exhibit hall
  • Develop booth specification guidelines
  • Manage booth sales
  • Manage communications with Commercial Members regarding booth payments, deadlines, updates, instructions
  • Manage the Priority Points system
  • Develop & monitor exhibit hall rules; address & enforce rule infractions
  • Develop exhibit hall traffic building programs and manage implementation and staging
  • Arrange for security
  • Act as liaison to all exhibitors

Vendor Member Development and Relations

  • Organize and facilitate monthly Exhibitor Advisory Committee (EAC) meetings
  • Organize yearly joint face-to-face meetings with EAC and MUSE Board of Directors 
  • Facilitate communication of EAC recommendations and ideas to MUSE Board and implement appropriate recommendations
  • Manage Vendor Member applications and ongoing membership issues
  • Conceptualize, research, develop and implement new initiatives related to vendor membership benefits and activities 
  • Address customer service challenges and manage Vendor Member relationships with MUSE
  • Work with Information Services Manager to ensure MUSE website is current regarding Vendor Members and show information
  • Support Director of Marketing with marketing strategies for commercial membership
Aug 2008 - Jan 2010


Spout Events

Spout Events was a smart, professional events planning business, focusing on speaker engagements. Our mission was to offer unique, outstanding events – that were both entertaining and informative – to a diverse and broad audience.  Events produced by Spout Events included speakers such as Peter Mansbridge, Brent Butt, Lt Gen Romeo Dallaire and Stephen Lewis.  

Spout Events had a strong commitment to community and was proud to support charities such as Global Citizen's Week/Kelowna, The Kelowna Women's Shelter, The Central Okanagan Brain Injury Society and The Stephen Lewis Foundation by donating resources and/or percentages of profits from each event to the chosen charities.

My responsibilities included:

  • Speaker selection
  • Contract negotiation
  • Marketing
  • Sponsor development and relations
  • Community relations
  • Budget management
  • Event planning and rollout
1997 - 2003

Employment Assistance Worker

Ministry of Social Development (Previously Ministry of Human Resources)

Employment Assistance Worker 

Employment Assistance Workers meet directly with people who are struggling with barriers or who are in crisis.   In this position I interacted with people from all walks of life - some of whom had mental health issues, substance abuse issues, multiple barriers to employment, physical disabilities and/or language issues.  This position required extensive use of active listening, effective communication, a diverse range of conflict resolution techniques, multi-tasking and required exceptional time management.  

My responsibilities included:

  • Determining, via interview and investigation, an applicant's eligibility as determined by legislation
  • Ensuring benefits were correctly and equitably applied in all situations
  • Managing caseload of 500 income assistance recipients and their family units
  • Managing specialized caseload of administered (high needs and/or threatening behaviour) clients
  • Managing specialized caseload of HIV clients
  • Community relations with AIDS Resource Centre, Mental Health, and other local advocacy groups


Sep 1992 - May 1994

Okanagan University College



Relationship Building, Sales and Fulfillment

Meeting and Event Management

Exhibitor and Sponsor Communications

Contract Negotiation and Management

Trade Show Management and Logistics


Jan 2011 - Jan 2016


Convention Industry Council
Jul 2010 - Jul 2013


International Association of Exhibitions & Events