Work History

Work History
Mar 2011 - Present

Senior Consultant

Oct 2010 - Feb 2011

Business Analyst

Ontario Ministry of Citizenship & Immigration
  • Leading the enhancement of a relational database system to capture trends on immigrants in the province of Ontario
  • Analyzing client-facing business processes to gather immigrant data requirements
  • Documenting specifications such as use case reports, work plan & effort estimation plans for technical teams
  • Architecting integration of technical solutions into current environments forachieving tactical objectives
  • Conducting pre & post delivery reviews to ensure technical solutions have met all business requirements
  • Evaluating various technologies through options analysis to identify cost-effective methods of fortifying outreach strategies like Webinars
  • Employing business process modeling techniques to elucidate adoption of new technologies into current processes
  • Training users on new technologies & demonstrating the value this brings to business processes
  • Applying knowledge of government’s policy advising framework to evaluate impact of legislation on business
  • Developing a performance measurement model for tracking unit’s performance through online surveys
Jun 2009 - Jul 2009

Independent Technology Consultant, India

MySalonBar, Shilon Resorts
  • Client:, a wellness & grooming start-up in India
    • Evaluated business model & market offerings against its competitors using customer lifetime value analysis
    • Reshaped promotional messages & site content to effectively communicate targeting & positioning
    • Developed budget optimization model to manage EBITDA of 1 million rupees & maintain ample working capital
  • Client:, a vacation resort in India
    • Accountable for end-to-end – concept through launch of technologies on measuring & raising internet presence
    • Define reporting standards & visual dashboards for monitoring performance metrics critical to the business case
    • Actions resulted in regained market share from competitor & increase market penetration by 10%
Jan 2008 - Aug 2008

Team Lead

Alert Logic

  • Project managed an offshore team in Russia & USA, to improve software quality for a Internet Security product & saved USD $64,000 annually
  • Initiated & implemented technical measures to attain the SAS70 Auditing Standard certification which directly resulted in USD $10 million in research funding
  • Introduced Agile project management into business processes for quicker resolution of issues
  • Engaged with multiple stakeholders to gather requirements to convincingly pass IT security audits
  • Presented webcasts that educated clients on product features which help achieve compliance standards
Jul 2005 - Dec 2007

Senior Software Developer

Alert Logic

  • Presented numerous clear & concise web casts that educated clients on features of our Internet Security product which helps them achieve government enforced IT Security compliance standards
  • Interfaced & engaged with Marketing & Operations teams to generate essential feature requirements & clear product design documentation
  • Implemented cutting-edge technology features that directly led to 90% sales outreach & helped win the 'Best Buy' award in Secure Computing Magazine in 2007
  • Interacted with information specialists to depict complex data through cool data visualization techniques
  • Entrusted with duties such as project effort estimation with deliverables and milestones, writing up project proposals, project status tracking, technical documentation
Oct 2000 - Jul 2003

Software Consultant

Cisco Systems

  • Implemented Six Sigma principles to meet strict measures of quality assurance that helped win a contract worth US $60,000 annually
  • Executed multiple projects from concept through launch under the Wireline and Wireless product portfolios
  • Received a cash award for commendable effort on a project presentation at the Linux India Forum
  • Demonstrated leadership by mentoring a team on a steep learning curve & generating an idea pipeline with them in 2 days
  • Ideated an out-of-the-box software testing methodology as a low budget solution to a clients’ constraint and needs



Business & Technical Tools

Analysis: Google Analytics, MS Excel

Documentation: MS Word, MS Visio, PDF Writer/Distiller

Presentation: MS Power point, Prezi, Webex for webinars

Productivity: Version One Agile Project Management, MS Project

Collaboration: Confluence, MS Sharepoint

Statistical: Minitab, E-Views, SPSS

Databases: SQL, MS Access, MySQL, SQLite

Testing: Selenium Web Tester, Win Runner

Creative: Adobe Photoshop, HTML/Flash

Other Activities

Rotman DesignWorks, Canada, 2010

●Led a collaborative team to solve the problem of a rising student dropout rate at Royal Conservatory of Music (RCM)

●Applied ethnographic design research was used to build personae of unearthed needs of students & teachers

●Proposed a 2-part Technology strategy - New Digital Content & Social Media for Community Development - to mitigate student dropout rate, add a boost to fundraising efforts & project a net impact of $4 million over next 5 yrs

Shipcom Wireless, USA, 2005

●Presented alternate solutions on customizing Wireless software and an engaging client training program

●Developed complex simulation software to simulate hardware as a cheaper alternative to large-scale testing

Business Design Tour with JUMP and the Healthy Eating Project, 2010 – a new service business was designed using consumer focused research with local community grocery stores.View Slideshare presentation on the right hand side panel and blog:

Innovation and Strategic Foresight, 2010 – using frameworks for imagining the future, envisioned a platform business called “iSense” and developed a business model to monetize the benefits.Viewpresentation on the right hand side panel 

Corporate Trainings Attended – Government Decision Making 101, Strategic Policy Advising, Advanced Project Management

Workshops Attended – Foresight & Strategic Innovation, Financial Management, Corporate Finance, Business Case and Scenario Modeling, Pricing Models (esp. Activity based Pricing, Value based Pricing, Dynamic Pricing)



● Technology Consulting: Passionate about technology use in business for value creation by minimizing costs, streamlining processes, & increasing profitability

Business Problem-solver: Problem-solver who determines customer value & impact of solutions using mathematical models

Project Management: Strong believer in timely execution of initiatives & managing teams using Project Management methodologies

Cross-Functional Team Leadership: Able motivator & experience with local & global teams for service delivery

●Communication: Articulate communicator who can blend technical knowledge & business acumen


Sep 2010 - Sep 2013

Project Management Professional

Project Management Institute