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Work experience

Jun 2015Aug 2015

Research Assistant

Carnegie Mellon University
contributed to saving 10 million dollars in service costs and decreasing failure rate by 30 percent in. Enlisted in the High Potential Pool from which includes only top 10% major talents., Pittsburgh, PA Research Assistant Jun-Aug‘ 15 Designed evaluation surveys of a persuasive mobile application prototype for congestive heart failure patients of Veterans Association Hospital. Drew insights for the next version of the application through surveys— Think Aloud Protocol, interviews, questionnaires— with diverse stakeholders such as physicians, nurses, social workers, case managers. ACADEMIC PROJECTS Statistical Graphic and Visualization: Graphic & Interactive Design Oct‘ 15
Jul 2010Jul 2014

Customer Service Data Analyst Associate

LG Electronics
Phyeongtaek, Korea Customer Service Data Analyst Associate-Jul‘ 14 To reduce failure rate and the service costs of AV(audio and video) products that are shipped around the world, analyzed and monitored customer service records, structured or unstructured. Participated on a special task force team dedicated to cutting the failure rate and the service costs of AV products and



M. I.S.M



Tampere University of Technology


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