Martin Daoust

Martin Daoust

Work History

Work History
Oct 2007 - May 2010

Field Applications Scientist

Helicos Biosciences Corporation

Serves as the first and second level of scientific support for our single molecule sequencing technology.Responsible for writing SOP’s, IV/OV and other documents for internal and external customers.Responsible for all aspects of customer training (instrumentation, application, bioinformatics).Main contact for software issues, provide support for data analysis and third party tools.Provide customer feedback to R&D and Marketing groups. Perform technical presentations.

Jan 2005 - Oct 2007

Technical Service and Support Representative

Roche Diagnostics Canada

Serves as the technical and service expert for primarily blood screening customers and diagnostics instruments. Ensure high level of post sales customer satisfaction. Develop services, maintains and expands the company's relationship with the customers. Perform repair, preventative maintenance for blood screening and diagnostics instruments.Train on regulatory, quality and documentation related to blood screening and diagnostics instruments.First line of support for IT issues (databases management, database-LIMS interactions), software installation and upgrades. Provide customer training and feedback to R & D group.

Oct 2000 - Jan 2005

Customer Support Specialist


Responsible for applications support, installation of equipment (including liquid handlers, mass spectrometer, software, servers and database), system validation, customer training and scientific support. Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments.Network the instruments with customer’s own network.First line of IT/Bioinformatics support (i.e. databases management), software installation and upgrades.Develop and maintain positive relationships with customers, help to maintain and increase product usage, and support sales efforts through technical presentations and demonstrations.Provide customer feedback to marketing and product development teams.

Jan 1999 - Oct 2000

Research Associate

National Cancer Institute

SNP’s identification, gene array technology (HuSNP and expression chips, Affymetrix platform), linkage mapping, genotyping and Profiler using PE3700 platform (including GeneScan and Genotyping software), MALDI-TOF (chip-based genotyping), computer-based analyses.Team leader for MALDI-TOF and Genotyping projects.Supervisor of technical staff.

Jan 1998 - Jan 1999

Research Assistant

University of Maryland at Baltimore

DNA extraction, Southern, cloning, PCR, library construction and screening, signature-tag mutagenesis, FACS, computer-based analyses, collect, record and present data.

Jan 1998 - Jun 1998


University of Montreal, Dept. Biological Sciences

Teaching responsibilities including syllabus development, teaching and student’s supervision


Aug 1995 - Aug 1996

Ph.D internship

The Johns Hopkins University School of Medicine
Jan 1992 - Aug 1994


University of Montreal
Sep 1989 - Aug 1992


Universite du Quebec a Montreal