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Jim Tharakan

Nokia | Competence Manager | Hogan & OPQ Certified Assessor | Coach, Performance Consultant & Startup Enthusiast

Work experience

Sep 2008Present

Manager-Human Resources

Mphasis, An EDS Company

HR Partner

India Business- South (Bangalore and Pondicherry) Team Size: 3

  • Drive organization initiatives –Winning culture & Voice of Employee action planning and other strategic initiatives business specific
  • Partner with business to and drive retention programs
  • Drive performance appraisal and normalization for the BPO tower
  • Custodian to ensure 100% adherence to Performance Management normalization
  • Drive development discussions and facilitate plan
  • Part of neutral enquiry commission to investigate disciplinary proceeding and whistleblower escalations
  • Facilitate creation of fun groups and other activity groups

Achievements at Mphasis, An EDS Company

  • Lowest monthly attrition in the investment banking business at .64% and at .41% in the Insurance Business
  • Performance Management program rollout completed within expected timelines
  • Drove normalization for domestic business pan India and achieved 100% bell curve adherence
  • Drive enterprise wide initiatives such as Annual Code of Conduct completion across geographies 99.8% adherence
  • Drive Voice of Employee participation at 91.5% for India Business
  • Apr 2007Sep 2008


    Mphasis, An EDS Company

    Managed Hiring

    • Account Management for International & Domestic BPO Businesses in the Banking, Financial Services, Telecom, ISP, Software Applications sectors
    • Lateral, Support & Leadership hiring across BPO businesses pan India operations
    • People Management & Vendor Management located pan India
    • Strategizing recruitment plans for new business prospects & wins
    • Recruitment Process Improvement & Compliance
    • Program Management- Employee Referral & New Hire Orientation

    Achievements at Mphasis –An EDS Company:

    • Process Improvements to ensure 100% recruitment documentation compliance &
    • 98% on time delivery of positions
    • Successful launch and Management of referral program at 35% against target of 20% for the year 2008
    • Turnaround on client confidence on critically delayed hiring projects
    • Hiring cost lowest at $2.5 per head for domestic business
    Feb 2006Apr 2007

    Program Manager-Separations

    IBM India Pvt Ltd

    Work Force Management-Corp HR –(Virtual Team Size): 13

    Manage Separations

    • Management of Separations policy, process, tool & compliance for IBM India
    • Manage Team & Vendor performance
    • Analyze & Present weekly process performance reports to IBM India Leadership
    • Process and Policy improvements.

    Achievements at IBM India:

    • Full and Final Settlement delivery turnaround from 56 days to 13 days in 8 months
    • Instrumental in the development of separation, one f the best in the Industry
    Jan 2005Jan 2006

    SME/Team Leader-Recruitment

    IBM India Pvt Ltd

    Recruitment-Team Lead (CRM Vertical)

    Business Transformation Outsourcing- Reporting team size: 4

    Manage Frontline Recruitment, Internal Movements & Employee Referral Program:

    • Manage recruitment & Client relationship for CRM processes in IBM for entry & supervisor level recruits.
    • Formulation, Management & Compliance of Internal movements & Referral Policies & Processes.

    Achievements at IBM India:

  • 27% referral hires against target 20% & 8% internal movements as against target 5%.
  • Led compliance audit of recruitment documents and achieved 98.7% compliance.
  • “Star of the Month” & “Bravo” awards for exceptional process performance
  • Dec 2003Jan 2005

    Senior Executive-Human Resources

    Way2Wealth Securities Pvt Ltd

    Manage Training & Development, Recruitment:

    • Conduct Training Need Analysis
    • Design, Delivery & Evaluation training modules-for sales force
    • Induction presentation to all new recruits & facilitation of product certification
    • Budgeting, Vendor Management & Logistics Management
    • Campus recruitment, University Relations & Vendor management for recruitment of financial sales & operations personnel.

    Performance Management,Employee Relations & Communication:

    • Designed & facilitated performance appraisal system for the organization.
    • Initiated ‘Joy At Work’ initiatives such as games for shop floor, skill development programs, employee family get-togethers etc.
    • Initiated internal communication programs & manage grievances.

    Achievements at Way2Wealth:

    • Successful communication program “Wealth-in-Wisdom” and Joy at work initiative “Synergia”
    • Designed an objective performance appraisal system
    • High on training scores
    Mar 2003Nov 2003

    Associate People Practices

    VITEOS Technologies Pvt Ltd

    Managed Staffing & Separations:

    • Recruit Financial Analysts, Team Lead Analysts, Customer Service Agents.
    • Sourcing & Vendor Management.
    • Floor Interaction to review, understand & reward their performance & other Issues concerning them
    • Manage separation & exit of entry level agents.


    Jun 1997Apr 2000


    St.Joseph's College of Commerce
    • Member of the Students Union council
    • Lead Cultural Team
    • Vice-President Dramatics Club
    • Nominated to represent state unit to amend contitution of an student community services organization
    • Won Accolades in Music and Dramatics
    Jun 1990Apr 1995

    10th Standard/Grade

    St.Joseph's Indian High School

    1.Was involved in the School Student Administrative Unit

    2.Was awarded Outstanding Student

    3.Won accolades in school level music competitions

    4.Was actively involved in community services


    Stakeholder Management
    Team Management
    Learning Facilitation
    HR Generalist


    Indian Music- Trained Vocalist

    Salsa Dance- Trained on basics

    Dramatics- Intermediate level performances

    Travel- Indulge when affordable


    • To be employed as a leader in Human Resources function by global companies lead by Values


    Experience Summary:

    • Core Expertise: Effective recruitment, HR Policies, Performance Management and L&D.
    • Other Exposure: Employee Communication, Joy at work Initiatives
    • 7 years of experience in Human Resources
    • Worked in Small and Large sized organization environment in Global and Indian Companies