Field Support Technician
Desk top support for past 6 years for major financial firm in Miami and Palm Beach. Supported on average 50 to 75 users. Duties included moving pc's, upgrading systems, installation of new users, reimaging and printer support. Also, worked on servers swapping out drives and upgrading units.
Supported other customers in the area of Dade, Broward and Palm Beach Counties. Duties included printer repair and troubleshooting, PC and laptop repair, storage units, servers, and other peripheral equipment.
Managed work loads, SLA's, and local inventories. Promoted new products to users and suggested possible upgrades to local systems.