Jim Shepard

Jim Shepard


Mr. Shepard has over 20 years of experience in technology and telecommunications.He has held positions ranging from hands-on technical development up through executive leadership.


Intrado– Austin, TX2008 – 2009

Vice President, Delivery & Operations

Managed essentially all of the HBF activities described below plus took over responsibility for all VoIP, CLEC, Telematics, and Direct customers.Oversaw and grew a revenue base in excess of $50 million.

Jim developed the business unit to support the emergency service needs for telematics customers.Key customers include OnStar, Hughes, and ATX/Cross Country.

Other key customers include CSEC (State of Texas), Global Crossing, Ymax, ClearReach (Dash), and 8x8.

HBF Group, Inc.– Austin, TX2003 – 2008 (acquisition by Intrado)

Executive Vice President

Managed all corporate operations for the development, deployment, and support of advanced E911 applications.Responsible for all aspects of software development, quality assurance, and client support. Worked with current and potential customers to determine the optimal deployment of technology to support 911 operations.Key customers include AT&T, Comcast, Covad, Embarq, FairPoint, Level 3, Verizon, and Vonage.

In less than five years, Jim was instrumental in doubling the revenue of the company and increasing the product line by six fold with only a 10% increase in staff.Recent achievements include:

·Partnering with Level 3 to implement the first nationwide VoIP Validation Database (VDB).

·Winning the opportunity to deploy the first statewide VDB and Emergency Routing Database (ERDB) for the State of Texas in partnership with AT&T.

·Winning business to supply hosted 911 services to FairPoint Communications for the States of Maine, Vermont, and New Hampshire.

Jim led HBF to develop industry leading technologies in wireline, wireless, and voice over IP (VoIP) emergency services.HBF’s systems protect the lives and property of an estimated 80 million people in 22 states and 2 Canadian provinces.

Actively involved in industry organizations such as NENA, ATIS-ESIF (currently serving as ESIF Chair), and APCO.Serves on various working groups and committees to help establish cohesive technical directions for the E911 industry.

Deloitte Consulting– Austin, TX 2000 – 2003, 1991-1994

Senior Manager–Telecommunications Practice

Provided technical and strategic consulting to numerous wireline, wireless, and data carriers.Served as Deloitte’s subject matter expert for operational support systems for provisioning, billing, and 911 services.Selected experiences include:

USWest (now Qwest):Re-engineered all data ordering and provisioning process and systems.

NewSouth Communications (now NuVox):Designed and deployed processes and technologies to streamline all aspects of voice and data provisioning including 911.

BellSouth:Established executive dashboard for wholesale billing operations

Sprint:Developed a strategy to consolidate disparate billing systems and operations

Verizon:Worked with IT management to establish new models of governance.

AT&T Wireless:Worked directly with the CEO and CIO to consolidate IT operations, develop IT strategy, and build a framework for project prioritization and funding.

WilTel Communications:Analyzed the viability of outsourcing ordering and billing functions.

US Cellular:Developed IT strategy and gap analysis for the deployment of 3G data services.Worked closely with CMO to identify data product opportunities using CDMA-1xRTT technology.

Served as Chief Information Officer for XO Communications.Responsible for over 900 technology professionals, 12 data centers, and 64 mission critical applications.Helped XO develop an IT strategy that facilitated the ongoing corporate restructuring.Worked with all levels of executive management to help XO through a difficult revitalization.

EZCorp, Inc. – Austin, TX1997-2000

Chief Information Officer

Responsible for all technology and communications for over 300 retail stores located in 32 states.Replaced all mission critical systems with both packages and custom developed applications in order to revitalize this publicly traded company and to achieve Y2K compliance.

Stolt Parcel Tankers, Inc. – Houston, TX1994 -1997

Director of Business Systems

Managed all shipboard technologies and satellite communications.Propelled Stolt’s technology from “bare minimum” to “industry leading”.Independent sources noted that Stolt’s shipboard technology is second only to the U.S. Navy.

Exxon, USA – Houston, TX1987 - 1990

Senior Systems Analyst

Designed, developed, and deployed mission critical applications for Exxon’s royalty operations.

Work History

Work History
Apr 2008 - Present

Vice President

Intrado, Inc.


1990 - 1991


University of Texas
1983 - 1987