Executive Summary

Senior Global Information Technology Leader and Operations Executive with over 20 years of general management, IT business operations management, change management, building strong C-level relationships and P&L experience in the Financial Services and Telecommunications industries.

Regarded as a business oriented and results-driven IT executive. A high-energy contributor, collaborator, strategic minded and change agent who consistently delivers valued services and productivity results by aligning IT with business goals. Strong business acumen and technology and culturally savvy.

Capabilities and Skills

  • Leading large, multi-million dollar programs 
  • Start-ups, turning around and fixing troubled IT organizations
  • Strategic planning and execution
  • Strategic account management, stakeholder management
  • Leading multi functional teams located in multiple countries
  • Developing, motivating, coaching, mentoring and retention of IT professionals
  • Negotiating complex contract 
  • P&L management of multiple cost centers
  • Risk and Crisis management
  • Cross-cultural management and cross-functional training of work teams

What others are saying...

"Jim displayed extraordinary leadership...  to get a diverse team of executives from multiple companies to work together and produced excellent results..."

Bak Wee, CEO, Integro Financial Solutions, Inc. [Read More...]

"Jim ... a Regional GM, Operations...  creates profitable business as well as maintain a high client satisfaction level in that region. He is a well seasoned businessman who is able to communicate effectively with the C Level Executives and to manage senior management level relationships..." 

Bum Lee, SVP , Fidelity National Information Services [Read More...]



External Client Focus

Building partnerships with external clients and vendors to measure results in terms of cost savings, improved services and customer satisfaction.   Fostered various programs to turn around troubled client relationships by re-establishing customer expectations, reorganizing to be more effective, improving quality and meeting agreed schedules. Established vendor relationships; negotiated best pricing and delivery schedule to ensure they were aligned with the company's start-up objectives.

Program Management

Focusing on C-Level sponsorship and buy-in to stringent scope management and change control, proper organization structure, disciplined program management methodology is followed and ensuring appropriate resource skill levels are involved and effective transfer of knowledge processes are in place.   Ensured effective Program Management methodologies, practices, procedures and processes were instituted and executed consistently across the programs. Established Executive Sponsor and Stakeholder buy-in and Executive Steering Committee meetings are held to proper decisions occurs. Delivered program implementing FIS' payments solution in Thailand; a high profile environment - FIS' Strategic Customer, Bank of Thailand and 33 banks; Organized and led global resources teams to implement various FIS' core banking and payment solutions; large Financial Institutions and Telecommunication Companies; orchestrating multiple company consortiums.

Change Leadership

Aligning organizational divisions to maximize capabilities/returns and ensuring the new organization institutionalizes change, energizing the organization to move in the new direction.   Worked with client Senior Executives during multiple Programs to assist in leading change within their organizations. Led strategic and operational activity by integrating best practices, restructuring and continuous improvements that drove more effective cost management practices, processing services and application management services resulting in improved customer satisfaction by 20% and over $4.0 million in cost savings. Redesigned employee benefits and salary program to be better aligned with local market and improved competitiveness.

Financial Expertise

Operational budgeting, financial forecasting, management & project reporting.   P&L responsibilities; exceeded profitability expectations by more than 15% four consecutive years; reduced annual operating expenses by more than USD$4.0 million; Restructured software and equipment agreements with suppliers reducing Capital Budget expenditures. Spearheaded new business offering growing annual revenue USD$2.0 million annually. Implemented financial management system and established the organizational processes to ensure effective Financial Reporting.

Human Capital Development

Developing long-term capabilities of employees and organization which will allow achievement of key initiatives and adapting change.   Reorganized employee training to ensure long-term capability to achieve initiatives, be customer focused, adapt to change and be self sufficient. Championed initiatives to restructure employee performance management system; aligned to Business Strategy through Balanced Score Card framework; increased employee's and organization's performance.

Results Orientation

Focused on improvement of business results by working across Business Organizations to align business and IT priorities.   Oversight of multiple programs implementing core banking solutions; ranging 6 to 24 months; Thailand, Japan and Philippines. Instituted technology improvement initiatives resulting in deferring over $700k of capital expenditure by more than 20 months. Implemented practices and disciplines across Application Management and Production Processing divisions; improved on-line services by 15%. Orchestrated and led data center consolidations reducing operational cost by more than USD$1.7 million.


Formulating vision, mission, and strategy, translating strategic objectives into tactical goals for daily execution.   Orchestrated global resource teams consisting of diverse sets of disciplines across multiple lines of businesses to ensure proper resource skills are engaged; leading multiple company consortiums; Thailand, Japan and Philippines. Instituted Business Planning process to establish company vision, mission and long term strategy; driven by clients' strategy - improving IT organization's focus internally and externally. Organized and streamed lined organization enabling the parent holding company the ability to expedite M&A plans by more than 6 months. Member of the Bank's Executive Committee and advisor to IT Organization's Board of Directors regarding Corporate Strategies and Policies; participated on various other bank committees.

Work History

Work History
Aug 2010 - May 2012

Executive Vice President, Chief Information Officer - Business Alignment

Siam Commerical Bank
  • Coordinated with Industry consultants, Business and Technology Executives to develop a Business focused 3 year IT Strategic Plan.
  • Orchestrated focus groups with the Business and Technology teams that led to the co-development of innovative key products and services to launch in the market maximizing existing technology investments.
  • Led initiative to improve software change process by approximately 25%.
  • Led Client Management group to improve client satisfaction – change from an “order taking” culture to a “services’ minded” culture – providing maximum focus on IT Services to the Business.
2005 - 2010

Global Operations and Delivery Executive, Thailand, Japan

  • Led a highly complex integrated payments solution implementation for one of FIS' strategic customers located in Bangkok; a new start-up national payments switching company offering Thailand's next generation payment solutions.
  • Coordinated with global executives to orchestrate teams with diverse sets of disciplines to meet objectives.
  • Turned around client relationship by re-establishing customer expectations, reorganizing to be more effective, improving quality and meeting agreed schedules.
  • Managed Strategic Partner program to expand Fidelity's service offering in Japan; grew Japan business from USD$7 million to USD$20 million over 18 months.
  • Organized and led a diverse team of 38 global resources from 6 countries supporting more than 200 partner resources to implement a complex first-time-to-market core banking solution.
  • Ensured effective program management methodologies, practices, procedures and processes were instituted and executed consistently across the programs.
  • Assisted partner in selling new core banking business to Japanese banks.
1988 - 2010

Fidelity Information Services, Inc

Fidelity National Information Services, Inc. (NYSE:FIS) is a leading global provider of core processing for financial institutions; card issuer and transaction processing, and related information products and outsourcing. Including the NYCE Network. FIS maintains a strong global presence, serving more than 14,000 financial institutions and businesses in more than 100 countries worldwide. FIS maintains processing and technology relationships with 40 of the top 50 global banks, including nine of the top 10. FIS is a member of Standard and Poor's (S&P) 500® Index and consistently holds a leading ranking in the annual FinTech 100 rankings. Headquartered in Jacksonville, Fla.

2002 - 2005

General Manager of Operations, ASEAN Region

  • Organized and coordinated global resources to deliver services to all programs.
  • Worked with Sales Team providing Operations & Delivery guidance to grow business in Asia Pacific, China and Japan - winning new business mandates valued over USD$11.0 million.
  • Direct oversight of Fidelity's largest core banking implementation in Asia - located in Thailand; "Light-switch" implementation over a single weekend; 7.5 million customers and more than 530 branches.
2000 - 2002

General Manager / Chief Operating Officer

Fidelity Information Services, Inc (Systematics Technology Services, Inc.)

A wholly owned subsidiary of one of the largest banks in the Philippines and one of Fidelity Information Services' strategic customers. The company provided information technology services to the parent bank and their subsidiary financial companies.

  • Exceeded profitability expectations by more than 15% 3 consecutive years; reduced operating expenses by USD$2.0 million.
  • Established operational improvements that resulted in over $700k of deferred capital expenditures.
  • Participated as a member of the Executive Committee and Information Technology advisor to the Board of Directors.
  • Maximized information technology capabilities/returns by establishing executive level committees with customer stakeholders ensuring information technology and business objectives aligned and prioritized.
  • Instituted business planning to establish vision, mission and long term strategy for the company to improve organization performance.
  • Restructured employee performance management to be aligned to business strategy increasing organizations performance; transformed performance incentives to focus on company values and corporate culture improving annual attrition rate 25%.
  • Increased organization capabilities allowing clients to expedite M&A plans by more than 6 months.
1998 - 2000

Senior Vice President of Product Management

  • Improvement customer satisfaction 20% by establishing service delivery improvements.
  • Implemented stringent program management practices to turn around troubled projects.
  • Institued continuous improvement processes, best practices and disciplines yielding a 15% production processing improvements and 30% application management services improvements.
  • Orchestrated and led data center consolidations reducing operational cost by more than USD$1.7 million.
1996 - 1998

Director of Technology and Operations

ALLTEL Information Services, Inc. (Allied Information Services of the Philippines, Inc.)

A joint venture Information Technology Company between Fidelity Information Services, Inc. and one of the largest telecommunication companies in the Philippines, providing Customer Care and Billing Services to Telecommunication Industry.

  • Led a team of 150 employees to build and grow a start-up Information Technology Services company.
  • P&L responsibility of USD$6.0 million; organized and led new business offering - increasing revenue by USD$2.0 million annually; restructured and negotiated software and equipment agreements with suppliers topreserve Capital Budget expenditures.
  • Established relationships and negotiated agreements with vendors spanning hardware, software and facility contractors to ensure they were aligned with the company's start-up objectives.
  • Established employee training programs ensuring company's core competencies and employees were positioned to support client needs.
1988 - 1995

ALLTEL Information Services, Inc.

Development and Delivery Manager – seconded to one of Fidelity Information Services’ strategic customers located in Canada reporting to the CEO working as Development and Delivery Manager overseeing software development services and conversions to telecommunication companies across Canada. This included managing 3 development centers across North America (Canada, Texas and Pennsylvania), turned around a series of troubled implementation projects and established Application Management Services and Conversion Services to support the Telecommunication companies across Canada.

Product Manager – directed future product content and setting direction of one of the company’s Customer Care and Billing systems by working with existing Clients, Sales and Marketing and other Sr. Executives;

Program Manager – managed development and conversions for Fidelity Information Services's first Facility Management business unit providing customer care and billing services in the Telecommunication Industry.

Various other positions with increasing responsibility.



College of Business, Bachalor of Science

Arkansas State University