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Work experience

May 2001Jun 2008

Project Analyst

Project lead on over 20 projects, including infrastructure, front-end, back-end and web applications.  Required strong time management skills to effectively manage multiple projects at different development stages while participating in all project phases.  Sought after subject matter expert to business and third party partners alike.

  • Successfully managed project to overhaul ordering system through system development life cycle (SDLC), which provided addition capacity, increased stability and addressed security concerns.
  • Acted as operations project lead for eight successful product launches, participated in all project phases, provided accurate operations "level of effort", defined operational system requirements and supported build, testing and deployment schedules.
  • Managed procurement of new hardware including justification, installation and configuration.
  • Identified potential operational project risks and developed corresponding mitigation steps.
  • Created "as is" diagrams of all ordering processes and systems architecture and presented to companywide audiences.
  • Created weekly system performance reports and presented these metrics to director level audience explaining all anomalies and responding to action items.
  • Facilitated weekly project meetings and conference call between various groups including operations, development and the business.
  • Supported change ma provided addition capacity,nagement process including validating and approving all release documentation before application installs.
  • Reviewed all system requirements, design and support documentation providing feedback during planning sessions.
  • Supported business by providing data mining and analysis services delivering appropriate reporting all within tight deadlines.
  • Subject matter expert on multiple applications frequently sought out by both business and development colleagues to advise on critical decisions.
  • Coordinated efforts to investigate, identify and address complex data and system issues between provisioning, billing and ordering systems.
Jan 1999May 2001

NOC Analyst

CompuServe Inc.

Primary point of contact for executive escalation issues for broadband systems ticket queue. First level support for all monitored systems for the CompuServe 2000 and CompuServe Classic services, including trouble shooting of hardware, software and network issues.

  • Coordinated NOC assumption of broadband escalation queue including training over 30 NOC staff, created training materials and supporting process documentation. This effort resulted in a reduction of unresolved tickets by 83% in less than two weeks.
  • Worked with a wide variety of third party partners, both domestic and international, on data and connectivity issues.
  • Provided first level problem resolution including escalation of issues as needed, incident tracking, facilitating conference calls and driving resolution.



Associate in Applied Science

Member Gamma Beta Phi Honor Society

GPA 3.83

Recent Training:

  • Business Analyst Boot Camp – ASPE Technology, Columbus OH
  • Apache/Tomcat – ProTech, Columbus, OH
  • Weblogic Server 8.1/9.1 System Administration – BEA, Columbus, OH/ Dulles, VA


Embarcadero DB Artisan
Microsoft Visio
Weblogic Server/Integration
RedHat Linux
Microsoft Project
Microsoft Office

Awards and Affiliations

  • Member of the Project Management Institute, (PMI®)
  • AOL Business Technologies Raise The Bar Team Award, 2006
  • AOL IC and Operations Making a Difference Team Award, 2006
  • AOL Operations Individual Spot Award, 2005
  • AOL Business Technologies Raise The Bar Team Award, 2005
  • AOL Operations Individual Spot Award, 2005


Accomplished, quality-conscious Project Analyst with extensive project team experience including leading, planning and requirements gathering. CAPM certified project lead on over 20 high profile projects.  Detail and deadline focused professional with strong communication and organizational skills.  Aptitude for data mining and system analysis, a team player focused on project success.  A proven track record in business systems support, and documentation.  Broad experience interfacing at various business levels including internal, external and international.  In demand technical lead consistently sought out by colleagues’ to participate on their project teams.


Mar 2009Mar 2014

Certified Associate in Project Management

Project Management Institute


Karen Aschim

“Jim Leasure was the Lead Operations contact for many of the projects that I managed at AOL. Jim's attention to detail in the planning stages of a project ensured operational aspects were not overlooked. When a crisis did arise, Jim was level-headed and easy-going which allowed the situation to be resolved with minimal turmoil. Jim understood the importance of operational processes and guidelines, yet understood business needs; therefore, he was open to discussing options which benefited the business without compromising operational integrity. Jim is great to work with and always a welcome addition to any project/team! I would gladly accept the offer to work with Jim again.”

Michael Beachler

“I worked directly with Jim Leasure at AOL for over 10 years. Jim is an extremely detail oriented person and would be a great asset to any team. Jim managed several projects in our group and worked with several key players within the company to help move projects along. We worked in a very fast paced environment where nothing is constant except change and Jim was always able to excel no matter what task was given to him.”

Mike Merullo

“Jim was our Operations technical lead responsible for managing our Production BEA Weblogic environment. Duties included detection/correction of system issues, monitoring system/application performance metrics, installing and configuring complex application plaforms, deploying Java and C++ applications and adhering to and managing security polices. He did an excellent job representing his team at project review and metrics review meetings building strong relationships with Dev, QA and Project Managment teams. His proactive approach to automating operational processes and improving application/system performance were invaluable to my development team. He has very strong leadership skills enabling him to function as a team manager or an individual contributor. I would hire him in a heartbeat.”

Shirin Mangold

“I was Jim's immediate manager for 2 years at AOL. Jim is an extremely hard and dedicated worker, always committed to doing what's best for the business. He has a deep technical knowledge of web application infrastructure, system architecture, and unix/linux operating systems, and is quick to learn new technologies as required. In a 24x7 support environment that was often filled with technical challenges, Jim could always be counted on to provide consistent, reliable support, and could troubleshoot problems with a level head and clarity of thought. Besides his technical strengths, Jim is easygoing, works well with people of all sorts, and is frequently lauded by colleagues and teammates.”

Dennise Wrinkle

“Jim was a valuable project team member on many projects that I managed at AOL. He was involved in the projects in the planning stages and ensured that operational aspects were not overlooked. In an instance in which we had a memory leak issue with WebLogic, Jim took the lead to solve the problem. He demonstrated his ability to plan work, leverage resources, manage risk, and communicate status. Jim is a great addition to any project team and I would love the opportunity to work with him again.”