General Manager / Chief Operating Officer
Servant Leadership • Metrics Improvement • Project Management • Vendor Management • IT Solutions Wholesale/Retail Distribution • Continual Process Improvement • Evolving Strategy into Action
My specialty is stewarding small to mid-size businesses to aggressively accelerate revenue streams and steer cost savings. I have over 14 years of success in senior leadership roles in Operations and Controllership as a change catalyst in a multitude of industries. I am experienced in both small businesses and regional market leaders; therefore, I bring industry best practices while working successfully within budget constraints.
More importantly, I have consistently brought a strategic bottom-line focus and tactical direction to the Operations I have led. I see the big picture and implement sound business and financial principles in every company I work with, resulting in wildly successful initiatives and fantastic organizational turnarounds. If you are positioned for growth – or want to be – and you need smart, strategic leadership to free up your time to allow you to do what you do best, let’s have a conversation about how I can help you achieve that next level of success.
• Multi-Site Operational Leader with a Strong Financial Acumen
• Strategic Expert with Long Term Success of Maximizing Profits
• Broad Expertise within All Facets of Business
Key Skills: Strong executive presence with solid business ethics • Exceptional at data-driven analysis with a true passion for bottom line improvement • Active listener • Easily communicates with all levels • Skilled at negotiating • Quickly adapts in challenging environments • Unwavering commitment to excellence • Skilled at attracting and retaining top talent.
Negotiated with telecom companies to reduce costs by 50% while increasing functionality and decreasing downtime. Increased bottom line 10%.
Closely monitored vendor discount accounts, resulting in $1.5M inventory savings annually.
Respected, hands-on leader with 0% direct report turnover in 11 years. Highly experienced in long term and short term business plans, ‘from scratch’ budgeting and forecasting for $10M and ROI analysis.
Experience in both B2B and B2C product and service companies in multiple industries, and through multiple distribution outlets, including wholesale and retail. Throughout entire career, quality, value and service haven’t been just words – they are daily guiding principles for making decisions.
Managed up to 18 direct reports and 60+ indirect reports. Maintains high integrity relationship with 50 key vendors and 2,000 total vendors, as well as all banking relationships.
In addition to currently leading all Operations and Finance activities, also responsible for Human Resources, IT, Legal, 401K/Benefits Administration of $3M+ and senior level Customer Service and Sales reporting functions. Currently sits on the Board of Directors.
Performed product costing for the first time and adjusted average cost charge of consumables up 16%.Analyzed profitability of each location; closing two unprofitable branches and saving $520K+ annually.
Developed internal controls; examples include slashing billing process from 7 to 3 days. Ensures accuracy of $2M in inventory through tight controls.
Brought month-end financial statements from 90 days after end date to 15 days within 3 months to allow for real-time decision-making.
Within 30 days saved $100K annually by bringing key reporting in-house.
Brought focus on Sales Dept. to key accounts, raising 2/3 of top accounts’ revenue by 62%.
Outsourced payroll to reduce expenses by 20% and eliminate errors. Additionally reduced IT expenses by $50K and eliminated daily IT problem resolution.
Obtained private financing for capital projects which turned a $160K investment into $576K of incremental sales within 12 months.
Developed an innovative tracking system to cut problem invoices in half within 30 days, down 90% within 90 days.
Reduced internal customer service complaints by 80%.