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Work experience

Jun 2011May 2015

Supply Chain - Logistics Order receive & handling Specialist

Tata Consultancy Services
  • Working for DOW Chemical Company as OR&H Specialist
  • Was involved in Transition of new Sap R2 , R3 & ECC process for EMEA & Asia Pacific region
  • Working in Sap R2, R3 & ECC version, CRM and Siebel Tool ( 7.8 )
  • Receive and input customer order information in SAP to create sales, Export Import  order
  • Verify quotations, contracts, shipping terms, route, etc.
  • Check material availability in quantity, date, and plant of sales order.
  • Communicate with customer& Planner on material availability date and other order related requirements
  • Monitor compliance status and credit release progress.
  • Follow up on order payment from customers, e.g. letter of credit, payment in advance, & etc
  • LC procedure & Coordinate with Finance and warehouse for timely documents submission
  • Communicate with Sales & Marketing team regarding order progress and problems
  • Request customer master information update
  • Check and retrieve customer master data
  • Coordination with Group Companies for timely order ex
  • Generate commercial documents, e.g. picking list, delivery note, proforma invoice, & etc
  • Propose back order rescheduling request to Customer Service Manager or manage back order process
  • Create delivery order and instruct warehouse on goods dispatch
  • Understand transportation requirement and arrangements, and request expedited delivery when required
  • Create shipment, and handle transportation planning, freight cost booking and execution as needed
  • Create billing document and credit / debit memos upon approval
  • Provide feedback to customers regarding corrective action in response to complaints
  • Maintain file of hard copy commercial documents
  • Develop and maintain a good rapport with Inter departments viz: finance, IT, EHS, Sales and Marketing
  • Set up Incoterms like FOB, CIF etc according to customer base country
  • Deal with the souring plant & Planner to aveleble the materials
  • Do Order entry for Air, Ship & Land  order and related issue in SAP
  • Send Intend to CSR for the materials
  • Set up Ynis, Ycob & vessells
  • Deal with the BDP for availability of CARGO for shipment
  • Regular interaction with clients in North America, EMEA & Asia Pacific region through Net Meeting and Live Meeting
  • Coordinating with the Credit Management team for the Credit worthiness of the customer
  • Have learned American culture and well versed in dealing with clients.
  • Supporting EMEA, Asia Pacific and North America region.
  • Motivating and Appreciating Team by recognizing good work.
  • Have learned American & European culture and well versed in dealing with clients.
  • Supporting EMEA, Asia Pacific and North America region.
  • Knowledge of effective handling of customer service issues of the organization and its client.
  • Creating Monthly Reports: Project Status Report Analysis (Monthly), Productivity report of team, Control Charts, OLA, Utilization of team, Calculating Accuracy of the team based on given parameters
Apr 2010May 2011

Accounts Assistant

Chartered Accountancy Firm
  • Worked in a Team as Tax Auditor.
  • Have prepared Final Accounts, Returns and assesment.
  • Worked on Talley 8.1
  • Have performed tasks independently.
  • Maintained and prepared Petty Cash.
Jul 2009Aug 2009

Finance Trainee

Kohler Inc.

·  While working for Kohler (I) plant I got exposure in preparing and maintaining Capital Asset register.

·  Made payment request for the expenses at branch (plant) to the Head Office.

·  Prepared return copies in order to avail tax credit of VAT, Service Tax, and CENVAT credit for Excise.

·  I have done physical stock Audit in a manufacturing unit, done as a month end requirement.

·  For reconciliation of account of different parties (Local as well as Foreign) continuous interaction with them and check and prepare the statements of account.


Jun 2002Present


Veer Narmad South Gujarat University
Jun 2006May 2007

Post Graduate Diploma in Taxation & Practice

M.S. University


Indirect taxes