Work experience

Work experience
Jun 2011 - May 2015

Supply Chain - Logistics Order receive & handling Specialist

Tata Consultancy Services
  • Working for DOW Chemical Company as OR&H Specialist
  • Was involved in Transition of new Sap R2 , R3 & ECC process for EMEA & Asia Pacific region
  • Working in Sap R2, R3 & ECC version, CRM and Siebel Tool ( 7.8 )
  • Receive and input customer order information in SAP to create sales, Export Import  order
  • Verify quotations, contracts, shipping terms, route, etc.
  • Check material availability in quantity, date, and plant of sales order.
  • Communicate with customer& Planner on material availability date and other order related requirements
  • Monitor compliance status and credit release progress.
  • Follow up on order payment from customers, e.g. letter of credit, payment in advance, & etc
  • LC procedure & Coordinate with Finance and warehouse for timely documents submission
  • Communicate with Sales & Marketing team regarding order progress and problems
  • Request customer master information update
  • Check and retrieve customer master data
  • Coordination with Group Companies for timely order ex
  • Generate commercial documents, e.g. picking list, delivery note, proforma invoice, & etc
  • Propose back order rescheduling request to Customer Service Manager or manage back order process
  • Create delivery order and instruct warehouse on goods dispatch
  • Understand transportation requirement and arrangements, and request expedited delivery when required
  • Create shipment, and handle transportation planning, freight cost booking and execution as needed
  • Create billing document and credit / debit memos upon approval
  • Provide feedback to customers regarding corrective action in response to complaints
  • Maintain file of hard copy commercial documents
  • Develop and maintain a good rapport with Inter departments viz: finance, IT, EHS, Sales and Marketing
  • Set up Incoterms like FOB, CIF etc according to customer base country
  • Deal with the souring plant & Planner to aveleble the materials
  • Do Order entry for Air, Ship & Land  order and related issue in SAP
  • Send Intend to CSR for the materials
  • Set up Ynis, Ycob & vessells
  • Deal with the BDP for availability of CARGO for shipment
  • Regular interaction with clients in North America, EMEA & Asia Pacific region through Net Meeting and Live Meeting
  • Coordinating with the Credit Management team for the Credit worthiness of the customer
  • Have learned American culture and well versed in dealing with clients.
  • Supporting EMEA, Asia Pacific and North America region.
  • Motivating and Appreciating Team by recognizing good work.
  • Have learned American & European culture and well versed in dealing with clients.
  • Supporting EMEA, Asia Pacific and North America region.
  • Knowledge of effective handling of customer service issues of the organization and its client.
  • Creating Monthly Reports: Project Status Report Analysis (Monthly), Productivity report of team, Control Charts, OLA, Utilization of team, Calculating Accuracy of the team based on given parameters
Apr 2010 - May 2011

Accounts Assistant

Chartered Accountancy Firm
  • Worked in a Team as Tax Auditor.
  • Have prepared Final Accounts, Returns and assesment.
  • Worked on Talley 8.1
  • Have performed tasks independently.
  • Maintained and prepared Petty Cash.
Jul 2009 - Aug 2009

Finance Trainee

Kohler Inc.

·  While working for Kohler (I) plant I got exposure in preparing and maintaining Capital Asset register.

·  Made payment request for the expenses at branch (plant) to the Head Office.

·  Prepared return copies in order to avail tax credit of VAT, Service Tax, and CENVAT credit for Excise.

·  I have done physical stock Audit in a manufacturing unit, done as a month end requirement.

·  For reconciliation of account of different parties (Local as well as Foreign) continuous interaction with them and check and prepare the statements of account.


Jun 2002 - Present


Veer Narmad South Gujarat University
Jun 2006 - May 2007

Post Graduate Diploma in Taxation & Practice

M.S. University







Indirect taxes