Work History

Work History

Strategic Initiatives Manager

GE Money Consumer Finance Division

Integrated initiatives into projects for GE Consumer Finance’s domestic sites. Ensured consensus on progress, timing, and design among key process stakeholders. Directed critical initiatives across North American operations and vendor services group in Bangalore, India.

Corporate and Financial Highlights:

·Assumed role of System Conversion Project Manager, resulting in conversion of $1B portfolio.

·Reduced waiver defects, resulting in savings of $13M in first year and $25M in second year.

·Improved e-service function, catapulting site visits by 80% with more than 600,000 monthly hits.

·Received Quarterly Management Award in 2003.

Head Of Recovery

GE Money UK

International assignment leading operations for GE Money U.K. Financial Services. Directed 8 managers and 75 associates servicing $300M recovery portfolio in areas of business involving private label credit card, bank card, automobile loans, and sales finance. Trained department employees, contributed to senior management strategy meetings, and worked with senior leadership team in advancement of department initiatives. Fostered and maintained relationships with key vendors for Recovery Department.

Corporate and Financial Highlights:

  • Reversed outstanding loss dollar trend and reduced portfolio outstanding by $2M.
  • Achieved 6% recovery rate within first 2 months of implementation of high balance-high risk strategy.
  • Spearheaded implementation of Lean action workout for bankruptcy process, reducing cycle time from 3 months to 1 month.
Oct 2009 - Present

Lean Six Sigma Black Belt

Arbitron Inc.

Arbitron Inc. (NYSE: ARB) is a media and marketing research firm serving the media—radio, television, cable and out-of-home—as well as advertisers and advertising agencies. Arbitron’s core businesses are measuring network and local-market radio audiences across the United States; surveying the retail, media and product patterns of local market consumers; and providing application software used for analyzing media audience and marketing information data.

Lead Arbitron's Lean Six Sigma efforts for Respondent Services Operations which includes multi-site Interviewing Centers, Sampling Operations and Panel Compliance Operations in support of over 60,000+ survey panelists.  Focus on developing process improvements and operational excellence.  Responsible for coaching Kaizen Leaders towards completing events which provide immediate impact to bottom line results.

Corporate and Financial Highlights

  • Presently leading two six sigma projects through Improve.  Both projects focus on decreasing fault defect rates in both Technical and Non Compliance faults with a maximum potential benefit of $700k.
  • Conducted process assessments across all three Operational support areas to be used in developing potential Six Sigma projects and Kaizen events.
May 2008 - May 2009


GreenSky Financial

Start-up financial services company specializing in trade credit lending.

Responsible for marketing efforts including segmentation strategy, collateral development and portfolio data analysis.Facilitated process mapping exercises with operations to develop policies and procedures.

Corporate and Financial Highlights

  • Developed segmentation model to identify the top wholesale industries where GreenSky’s value proposition is maximized. Model reviewed twenty-nine industries across six qualitative and quantitative metrics.
  • Developed operating manuals, including new procedures, for new portfolio acquisition.Instructions extended to both internal customer service and 1200 Client Distributors.
  • Developed GreenSky's Compliance Program including the development of Policy & Procedures, Training of Associates and championing initiatives to close gaps identified during the process.
Mar 2005 - Mar 2008

Lean Six Sigma Blackbelt

Division of Fortune 100 General Electric, providing credit services to consumers, retailers, and automobile dealers in more than 55 countries with assets of $190B.

Oversee implementation of productivity and process improvement initiatives. Support Six Sigma application to Sales Finance, Personal Finance, GE Mortgage, and Retail Consumer Finance divisions. Apply process tools to achieve operational standardization, provide critical project management, and facilitate employee education. Conduct training for White Belt associates and specific tool training for managers. Mentor Green Belt and White Belt candidates and provide project reviews.

Corporate and Financial Highlights:

  • Reduced defects in Lowe’s Commercial Cash Application Unit utilizing DMAIC methodology and increased application effectiveness, resulting in reduced unapplied cash from $20M to $5.5M within 12 months.Utilized Pareto Analysis, Ishikara diagrams, Multiple Regression Analysis and Stakeholder Analysis to achieve project results.
  • Increased e-service registration for active accounts by 7%, resulting in $100K reduction in operating expenses for each of 3 portfolios.Utilized value stream mapping to establish the most cost effective channel for targeting the campaign.
  • Transitioned U.S. procurement process involving 12 U.S. offices and 5,000 employees to outsourcing partner in India within 30 days.Results achieved through the development of an FMEA, Control Charts, and application of Change Acceleration Process tools (Stakeholder Analysis, TPC Analysis)
  • Initiated DMAIC project catapulting e-mail address capture rate from 1% to 11% for 3 portfolios representing more than 500,000 active accounts.
  • Received 2 Quarterly Management Awards in 2006 and 2007.
Apr 1998 - May 2000

Commercial Operations Manager Home Depot

GE Money Consumer Finance Division

Led organization of 200+ associates with 7 Exempt Managers responsible for servicing all aspects of Home Depot's Commercial Credit program.  An Accounts Receivable organization handling over 200,000 payments monthly.  Led development of "Account Management" service concept which created Strategic and Key account support teams in an effort to enhance customer service and decrease the time needed for cash application. Received Greenbelt Certification January 2000.

Feb 1997 - Apr 1998

90+ Collections Manager Montgomery Ward Portfolio

GE Money Consumer Finance Division

Led organization of 80+ associates and 4 Exempt Managers responsible for 90+ collections, skip tracing, and specialized collection accounts for consumer private label credit portfolio for Montgomery Wards.  Experience with Skip Trace tools and vendors, Dialer Management, Bonus Program Development, and Collection Strategy.

Jan 1995 - Feb 1997

Client Service Manager Payless Cashways

GE Money Consumer Finance Division

Led organization responsible for the Customer Service and Collections for Payless Cashways (Hardware Store Chain) Consumer and Business Revolving Charge portfolios.  Staff included 35 associates and two exempt managers and 20 collectors outsourced to GE Money Collections facility.

Sep 1990 - Jan 1995

Call Center Operations Manager Macy's Credit Services

GE Money Consumer Finance Division

Joined GE's Management Development Program after graduating from college.  Graduated from the 2 year program after 1 year and began working at Macy's Credit Services in varying leadership roles in Customer Service and Collections.  Last role was Call Center Manager for New Accounts with two Exempt managers and 90+ associates.





-Fraternity Scholar 1986

-Cum Laude, Grey Key Honors

-President Associated Students

-Vice President, Delta Sigma Phi Fraternity

-Cheverton Trophy Recipient

May 2007 - May 2009



-Dean's List

-Marketing Internship, GreenSky Financial