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Work experience

May 2010May 2015

Branch Manager

Securitas Security Services USA

Provided leadership and full P&L responsibility for entire Boise/Southern ID/Eastern OR branch.

  • Managed operations efficiently and effectively to achieve service and profitability objectives including weekly employee payroll and client invoicing
  • Initiated the acquisition and integration of new business.
  • Implemented/Promoted client satisfaction drivers, as well as retention initiatives for both clients & employees  
  • Coached, trained, & developed field managers, scheduling managers and supervisors  
  • Consistent sales performance and growth in revenue over previous year:
    • 2011    1.7%       2012   3.3%     2013 19.1%     2014   26.6%
  • Gross Margin/Operating Results at record growth over previous year:
    • 2013:  58.7% (Finalist for Branch Manager of the Year)
    • 2014:  36.8%
  • 100% Client Retention:
    • 2012 &  2013
  • Selected to attend Global Securitas Security Solutions Conference June 2014
Jan 2008Mar 2009

District Director of Operations

Axcess Financial/Check N Go

Directed overall operations and P&L of 9 retail locations throughout Southern Idaho.

  • Managed marketing, customer service, staff supervision and development.
  • Established and reported key metric indicators of store performance including new customer accounts, year over year growth, loan and debt portfolio.
  • Maintained standards of site operations, leasehold issues, store marketing and signage.
  • Conducted management duties such as authorize/submit weekly district payroll, employee recruiting, hiring, orientation and training staff in sales and operations procedures. 
  • Audited & enforced compliance controls of applications, contracts, operational and financial records against company and state policy/procedures. 
Aug 2005Sep 2007

Branch Manager

Key Bank NA

Managed bank branch to achieve sales, service and operational performance utilizing outbound sales calls, internal customer leads, and walk-in store traffic.  

  • Recruited, hired and trained branch personnel to comply with high customer service expectations, as well as bank & federal regulatory requirements
  • Achieved 100% Security Audit in 2006 and 93% in 2007.
  • Achieved 97% Operations Audit in 2006.
Mar 2002Jul 2005

District Manager

Storage USA/Extra Space Self Storage 

Directed 16 self-storage facilities in various states to achieve occupancy gains and profitability through various ownership agreements and franchised locations.

  • Evaluated monthly/quarterly/annual financials to determine successes and opportunities  to create business plans
  • Partnered with franchisees & ownership groups on pricing, marketing, facility repairs, capital projects, ROI, expenses, product offerings, locations, acquisitions and divestitures.
  • Evaluated business/market analysis to create location-specific pricing strategies and marketing plans 
  • Reduced annual operating costs through training managers and staff on financial reports, accountability, expense control and process implementation.
  • Collaborated with vendors & corporate/franchisees on improving facility appearance and maintenance as well as project planning for longer-term needs/expansions.
  • Conducted semi-annual audits regarding cash control, inventory control, legal/lease compliance, health and safety regulations, marketing, property aesthetics, and on-site residences.
  • Received Excellent rating on 2004 Employee Opinion Survey.
  • Top 5 District Manager in 2004 with 8.1% increase in occupancy, 7.7% increase in revenue.
  • Top 10 District Manager in 2005 with 5.2% increase in occupancy, 9.3% increase in revenue.
Nov 1995Feb 2002

Business Accounts Manager

Cingular Wireless

 Managed day-to-day activity of 10 Business Account Executives selling wireless services directly to business accounts

  •  Received“ Spirit of Teamwork Award” for Business Pricing/Operations Team
Nov 1995Oct 2000

Management Roles

Cingular Wireless 
  • Area Retail Sales Manager:  Led four company-owned specialty retail stores and five Kiosks to ensure all locations were following corporate standards and achieving sales and service goals
  • Service Manager: Managed specialty retail location and set superior standards of customer service, merchandising and equipment installations to attract and service customers. 
  • Received“ Spirit of Teamwork Award” for Billing System Conversion



General Real Estate Studies

Dearborn Real Estate Institute

Albuquerque, NM


Bachelor of Science

Ball State University

Telecommunications Major, Marketing Minor


  • Oral/Written/Presentation
  • Audience Tailoring
  • Negotiate for Win-Win
People Management
  • Recruitment/Retention
  • Coach/Development
  • Relationship/Mentoring
  • Motivate/Collaboration
Project Management
  • Problem Analysis/Resolution
  • Risk Based Assessment/Decisions
  • Customer/Client Oriented
  • Organized/Dependable
  • Process Oriented/Flexible