Work History

Work History
May 2010 - May 2015

Branch Manager

Securitas Security Services USA

Provided leadership and full P&L responsibility for entire Boise/Southern ID/Eastern OR branch.

  • Managed operations efficiently and effectively to achieve service and profitability objectives including weekly employee payroll and client invoicing
  • Initiated the acquisition and integration of new business.
  • Implemented/Promoted client satisfaction drivers, as well as retention initiatives for both clients & employees  
  • Coached, trained, & developed field managers, scheduling managers and supervisors  
  • Consistent sales performance and growth in revenue over previous year:
    • 2011    1.7%       2012   3.3%     2013 19.1%     2014   26.6%
  • Gross Margin/Operating Results at record growth over previous year:
    • 2013:  58.7% (Finalist for Branch Manager of the Year)
    • 2014:  36.8%
  • 100% Client Retention:
    • 2012 &  2013
  • Selected to attend Global Securitas Security Solutions Conference June 2014
Jan 2008 - Mar 2009

District Director of Operations

Axcess Financial/Check N Go

Directed overall operations and P&L of 9 retail locations throughout Southern Idaho.

  • Managed marketing, customer service, staff supervision and development.
  • Established and reported key metric indicators of store performance including new customer accounts, year over year growth, loan and debt portfolio.
  • Maintained standards of site operations, leasehold issues, store marketing and signage.
  • Conducted management duties such as authorize/submit weekly district payroll, employee recruiting, hiring, orientation and training staff in sales and operations procedures. 
  • Audited & enforced compliance controls of applications, contracts, operational and financial records against company and state policy/procedures. 
Aug 2005 - Sep 2007

Branch Manager

Key Bank NA

Managed bank branch to achieve sales, service and operational performance utilizing outbound sales calls, internal customer leads, and walk-in store traffic.  

  • Recruited, hired and trained branch personnel to comply with high customer service expectations, as well as bank & federal regulatory requirements
  • Achieved 100% Security Audit in 2006 and 93% in 2007.
  • Achieved 97% Operations Audit in 2006.
Mar 2002 - Jul 2005

District Manager

Storage USA/Extra Space Self Storage 

Directed 16 self-storage facilities in various states to achieve occupancy gains and profitability through various ownership agreements and franchised locations.

  • Evaluated monthly/quarterly/annual financials to determine successes and opportunities  to create business plans
  • Partnered with franchisees & ownership groups on pricing, marketing, facility repairs, capital projects, ROI, expenses, product offerings, locations, acquisitions and divestitures.
  • Evaluated business/market analysis to create location-specific pricing strategies and marketing plans 
  • Reduced annual operating costs through training managers and staff on financial reports, accountability, expense control and process implementation.
  • Collaborated with vendors & corporate/franchisees on improving facility appearance and maintenance as well as project planning for longer-term needs/expansions.
  • Conducted semi-annual audits regarding cash control, inventory control, legal/lease compliance, health and safety regulations, marketing, property aesthetics, and on-site residences.
  • Received Excellent rating on 2004 Employee Opinion Survey.
  • Top 5 District Manager in 2004 with 8.1% increase in occupancy, 7.7% increase in revenue.
  • Top 10 District Manager in 2005 with 5.2% increase in occupancy, 9.3% increase in revenue.
Nov 1995 - Feb 2002

Business Accounts Manager

Cingular Wireless

 Managed day-to-day activity of 10 Business Account Executives selling wireless services directly to business accounts

  •  Received“ Spirit of Teamwork Award” for Business Pricing/Operations Team
Nov 1995 - Oct 2000

Management Roles

Cingular Wireless 
  • Area Retail Sales Manager:  Led four company-owned specialty retail stores and five Kiosks to ensure all locations were following corporate standards and achieving sales and service goals
  • Service Manager: Managed specialty retail location and set superior standards of customer service, merchandising and equipment installations to attract and service customers. 
  • Received“ Spirit of Teamwork Award” for Billing System Conversion

Education

Education
2004

General Real Estate Studies

Dearborn Real Estate Institute

Albuquerque, NM

1992

Bachelor of Science

Ball State University

Telecommunications Major, Marketing Minor

Skills

Skills

Communication

  • Oral/Written/Presentation
  • Audience Tailoring
  • Negotiate for Win-Win

People Management

  • Recruitment/Retention
  • Coach/Development
  • Relationship/Mentoring
  • Motivate/Collaboration

Project Management

  • Problem Analysis/Resolution
  • Risk Based Assessment/Decisions
  • Customer/Client Oriented
  • Organized/Dependable
  • Process Oriented/Flexible