Jilly Bunten

• Lead new system integrations as required ensuring, knowledge is continually passed onto development teams and account managers
• Identify, document and cost to rectify existing fragility, instability & platform weaknesses.
• Ensure that both local and off shore development teams prioritize existing weaknesses and the account managers and/or sales teams are fundamentally aware of current weaknesses and the timelines to rectify.
• Develop a credible and prioritized plan for the continuing enhancement of enrich
  
• Consider and develop new solutions for new and existing customers as required
• Accountable for SI and SE agreed timelines and budgets.
• Ensure any SE is part of a base platform and able to be integrated readily and without further cost into future systems integrations with new and/or existing clients
• Develop and execute plans to ensure consistent and sustainable sales growth.
• Proactively plan for resource requirements through resource and succession planning.  

Having worked my way up through the business on the client facing side, I was offered the role of 'Product development Manager', which gave me the opportunity to lead the development of the next version of the Enrich© platform. 

My key roles and responsibilities within this role were; 

• Document, plan and cost the new version of the Enrich© platform 
• Research and identify third party softwares, to be integrated to strengthen the platform functionality and offering in the market. 
• Introduction of centralised knowledge hub, where all projects and enhancements must be approved by me 
• Ensure that the Enrich© platform was maintained to a high standard 
• Manage a dedicated team of developers, responsible for implementing improvements in a timely and cost effective manner
• Research, plan and schedule new and exciting modules to add to our core offering 
• Introduction of Symfony framework to the Enrich© platform 
• Management of the removal of any known instabilities or potential risks within the Enrich© to improve our offering 
• Work closely with the Sales / Business development team to deliver Enrich© demonstrations for potential new clients 
• Ensure all processes and instructions were documented in a clear and concise way 
• Staff training on internal systems as well as client training in various countries around the world 
• Work closely with all departments (internally and externally) including, BA's, Designers and Merchandisers to understand their use of the Enrich© platform to improve and simplify their day-to-day interactions with it 
• Ensure that during any change process, that it was not to the detriment of the user interface or experience in both the back-end and front-end interfaces 

As within many small agencies, the role of Account management and Project management is rolled into the responsibility of one person. Within this role I not only account managed multiple clients at one time, prioritising my own workload along with prioritising the needs of each of my clients at the time.
Scheduling work through work streams as well as through a central scheduling tool always challenged all the account leads, however was an integral part of the business. I was delighted to be involved in the scoping of requirements and roll out of new processes within the department.
Project management of both new client builds along with large enhancements of existing clients ended up taking on a large percentage of my workload. Requirements gathering, business analysis and problem solving were key aspects to my role, with at every stage keeping budget at the forefront and ensuring that everything was done in a time and cost sensitive manner.