Work History

Work History
2009 - Feb 2012

Business Owner

LEEP Consulting Inc.

A strategic management consulting practice specializing in the areas of organizational development, leadership development, high performance teams, and change management (www.leepconsulting.ca).

  • Designed and facilitated leadership development, teambuilding, business development, and change management programs for various companies including: International Financial Data Services (IFDS), Shoppers Drug Mart, Eloqua, Sustainalytics, Newell Rubbermaid, Deloitte & Touche, and Environment Canada.
  • Successfully designed and facilitated a leadership development program for over 100 leaders and managers with outstanding feedback and reported results from the senior executive team.
  • Developed and facilitated the negotiation of an operational service level agreement between two teams - City of Hamilton facilities department with their in-house lawyers and their vendor partner – delivered under tight deadlines on time and under budget.
  • Created an innovative change to Direct Energy’s RFP approach with their prospective suppliers exceeding expectations by simplifying processes, avoiding cost, and saving money. 
2007 - 2009

General Manager

Grand & Toy (An OfficeMax Company)

Canada’s business-to-business office solutions company, with 1500 employees in 18 commercial sales offices, seven distribution centres, and over 20 stores and business centres coast to coast.

  • Hired to “lead the charge” for a $120 million BU requiring transformation of the disengaged team as well as a revitalization of the strategy to align with the enterprise wide change initiative underway at the company. This led to recruiting high performance talent to the team followed by leading and coaching them to a 94% engagement score along with a $10 million increase in revenues in a challenging economy – the only BU to increase revenues that year.
  • With P & L responsibility, effectively developed and executed a business and operating strategy and plan for four distribution channels managing revenue, margin, and operating growth effectively to budget in each of the channels.
  • Effectively created and fostered cross-functional relationships across a highly complex matrix organization influencing stakeholders on programs, plans, and strategies for the BU and its alignment with an enterprise mindset.
2003 - 2007

Global Accounts Manager

Haworth, Inc.

A $1.5 billion privately owned US headquartered global manufacturer of contract office furniture and architectural products with 7500 employees.

  • Developed new and penetrated existing global accounts growing business from $1.8 million in year one to $11.5 million by end of year three (Y1 - 100%, Y2 - 142% and Y3 - 128% of quota).
  • Led the development of proposals, multimillion dollar contract negotiation, and then account management creating deep ongoing customer relationships with Bell Canada, Rogers Communications, TELUS, ING Canada, Sun Life Financial, Economical Insurance, and Bank of Montreal.
2001 - 2003

Director of Sales

Inscape

A $100 million Canadian headquartered manufacturer of high quality contract office furniture & architectural products.

  • Transformed the Ontario sales team by acquiring, developing and coaching team members, creating rigor and discipline leading to doubling sales to over $5 million in a 12 month period.
  • Coached and inspired a young sales team in learning the critical elements of the industry, developing their selling skills as well as mastering the art of responding to and winning RFP's.
1999 - 2001

Manager, Architectural Products

Teknion Furniture Systems

A privately owned $1 billion Canadian global manufacturer of high quality contract office furniture and architectural products with 3700 employees.

  • Launched the Architectural Products Division on behalf of the company, building the team from one to ten members within year one. The result was building division revenues to over $5 million - an out-performance over both U.S. and international divisions.
1997 - 1999

Manager, Marketing

Teknion Furniture Systems

  • Canadian member of the Concurrent Product Development Steering Team receiving accolades for bringing award-winning products & marketing programs to market within a one-year period.
1994 - 1997

Corporate Accounts Manager

Teknion Furniture Systems

  • Awarded the most sought after contract in the industry for $6.5 million. This led to an "Alliance Partner Relationship" with Bell Canada and a supplier review of 95% - one of the best supplier ratings ever awarded by Bell. This led to winning ‘President’s Club’ for top sales rep in Canada.
1990 - 1994

National Account Manager

Haworth, Ltd.
  • Awarded the "Quality Award" in recognition of contribution to saving the largest account in Canada, Bell Canada, increasing district sales, enhancing team morale, mentoring, work ethic, and leadership of the "Ideas Program".
  • Awarded "Account Manager of the Year” based on achieving 213% of quota, and transforming a dealership's capability, profile, and account base. 

Education

Education

B. COMM.

University of Manitoba
2008 - 2010

M.A. Organization Management & Development

Fielding Graduate University

Key Associations & Business Clubs

  • Member of the Verity Business Club (and a MasterMIND facilitator) – 2011 to present
  • Women’s Executive Network (WXN) – 2011 to present
  • Association of Change Management Professionals (ACMP) – 2011 to present
  • Strategic Capability Network Board Member – 2011 to February 2012
  • Masters Corporate Real Estate Designation (MCR - CoreNet Global) – 2008 
  • CorNet Global Board – Vice President, Marketing & Communications – 2004 to 2007

Areas of Expertise

Strategic Thinking...Sales Leadership...Change Management...Strategic Planning

Business Development...Operations Management...Creating Vision...Customer Focus

Employee Engagement...Culture & Values...High Performance Teams...Talent & Performance Management

Career Profile & Performance Milestones

                                            Strategic Leader – Sales and Operations Management

15+ Years Experience · Award Winning Results · High Performance Teams

  • Innovative Strategist – As General Manager of a BU, developed the strategies and orchestrated the collaborative execution of the plan that led to an $8 million increase in business unit revenues - the only BU to increase revenues in a challenging economy.
  • Relentless Pursuit of Results– Known for tenacity in leading the implementation of projects and plans with a “make- it-happen” and “get –it-done” approach to achieving and exceeding revenue targets and corporate objectives.
  • 15+ Years Award Winning Experience – A progressive career that started in front-line sales at Xerox, advancing within industry leading organizations in national account sales, marketing, product development, global account sales, sales management, general management, and then business ownership…receiving accolades and awards along the way.
  • Transformer of Teams – Transformed a disengaged, demotivated, unproductive BU into an inspired, high performing team recognized as being the role model within the company. This led to a BU employee engagement score of 94% in a company where scores averaged below 60%.
  • Motivating Leader – A dynamic leader with a proven track record for building rigor and discipline within people and teams by creating people first, performance based cultures that are focused on customers.
  • Change Agent – A proven track record of leading successful change initiatives in various roles. Graduate level courses in change management and formally certified as an agent of change, knows that building blueprints for change starts with identifying what’s working and eliminating what’s not.

Certifications

Certifications

Masters Corporate Real Estate

CoreNet Global

Master Certified Behavioural Change Coach

International Coaches Council - ICC

Change Management

ACMP / Prosci