Download PDF


  • Exceptional skills in managing projects, reports, research, analysis, problem solving, attention to detail, organization, and building a profile (profiling).
  • Expert-level ability to strategize, identify risks, investigate issues to seek out solutions, intuitively evaluate people/things, researching improvements, crafting documents, and building relationships.
  • Proven ability to prioritize and complete multiple tasks under tight time constraints.
  • Excellent written and verbal communication skills.
  • Crucial decision-making, leadership abilities, and operational/administrative excellence.
  • Proficient in using a variety of office tools, including computer programs such as Microsoft Word, Excel, PowerPoint, Outlook, Adobe Photoshop and Acrobat. Excellent skills in websites, social media and cloud/web-based platforms.
  • Capability of working both independently and in a team environment.
  • Willing and able to continue education and/or obtain any individual licensing/certifications to excel further in my role.


Strategic Agility

Able to create breakthrough strategies and plans

Process Management

Able to simplify complex processes and effectively organize people, projects, and activities

Problem Solving

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Priority Setting

Focusing on what is most important for the company

Presentation Skills

Effective in all settings including one-on-ones, small or large groups, with employees, peers and bosses, etc.; also includes expert PowerPoint building and editing skills


Setting specific goals and objectives; able to plan for the length and difficulty of assignments; able to break down projects into specific tasks/steps


Able to win without jeopardizing relationships

Communication Expertise

Effective in working with/leveraging all aspects of communication (verbally and in writing)

Directing Others

Plan, organize, and distribute workload appropriately and communicate responsibility and accountability clearly

Managerial Courage

Take action on poor performers, recognize high achievers, and do not hold back when things need to be said (which will indeed be said tactfully)

Customer Focus

Dedicated to the customer -- both external and internal -- and earn their trust and respect


Able to find creative approaches to communicate key messages

Business Acumen

Knowledge-ability about current and future issues that could affect the organization

Building Effective Teams

Build a team with high morale and spirit; encourage open dialogue


Analytical Insightful Organized Change Agent
Communicator Problem Solver Relationship Builder
Collaborator Leader Influential Motivator
Proactive Determined Courageous Integrity
Dependable/Reliable Accountable Respectful Studious
Approachable Positive Attitude Intuitive Witty
Detailed Discreet Tactful Resourceful



Certified Business Office Manager (CBOM)™

Management and Strategy Institute


Texas State University


Work History

May 2008Present

Senior Corporate Investigator

Dell (Contractor)
  • Conduct complex investigations involving suspected criminal activity, perpetrated by persons inside or outside of Dell.
  • Strategically identify root causes and internal control failures uncovered, work with appropriate organizations to address them, and also partner in operational/process improvements.
  • Craft presentations and facilitate meetings (including executive audiences).
  • Lead, train, mentor/coach and collaborate with the team.
  • Manage projects/cases with various Dell components and outside organizations.
  • Conduct data mining/reporting and detailed analysis of spreadsheets to identify any patterns, trends, loopholes, etc.
  • Create, review, and/or proof-read documents -- including comprehensive reports, letters, synopses, legal documents, policies and procedures, etc.
  • Partner with internal customers such as HR, Finance, Ethics, Legal, Sales, Customer Care, PR and Executives to collaborate, problem-solve, and bring resolution.
  • Build relationships with and assist external customers such as law enforcement, corporate professionals, vendors, consumers, and businesses.
  • Comprehensive employee on-boarding background checks (in partnership with HR and Legal teams).
  • Manage Accounts Receivable for Dell's Restitution General Ledger (GL).
  • Partner with I/T to create, test, and launch new programs/tools.
  • Director of employee auto theft program.
  • Audit and review Corporate Card activity and contractor background screening standards.
  • Investigate Ethics/HR reports in partnership with Ethics, HR and Legal teams.
  • Ensure that Dell losses have been reported to law enforcement for prosecution, that Dell's losses get recovered, and that the matter has been documented/flagged in Dell's database.
  • Personally recovered over $1M in cash/merchandise.
  • Experience in court testimony.
  • NOTE: I also had this job role from October 2006 - July 2007
Jan 2004Oct 2006

Investigator III

TX State Board of Pharmacy, Enforcement Division
  • Investigated complaints alleging violations of the laws and rules of the practice of pharmacy.
  • Interviewed complainants and subjects of complaints, and collected evidence relating to the complaint.
  • Conducted background investigations/pre-licensure screenings on licensure applicants.
  • Ran and reviewed TLETS/NLETS criminal history checks.
  • Obtained and examined court records and police reports.
  • Communicated with police departments, courts, county clerks, district attorneys, and other agencies to resolve complaints.
  • Evaluated, summarized, and documented investigative findings.
  • Prepared, participated, and facilitated the agenda in reviews of cases (Case Review meetings with General Counsel and other staff) to determine jurisdictional and evidentiary issues.
  • Provided information, interpretation and explanation of State and Federal laws/regulations to pharmacies or other individuals.
Jan 2002Jul 2003

Casualty Claim Examiner

American Family Insurance
  • Resolved and maintained Personal Injury Protection (P. I. P.) casualty claim caseload, including educating clients on medical benefits provided.
  • Collected, analyzed and evaluated factual evidence to formulate company liability.
  • Recognized potentially fraudulent activities and examined evidence to determine if medical treatment was reasonable, necessary and related to the specific claim.
  • Presented investigative findings through extensive, objective documentation.
  • Effectively communicated with claimants, medical providers, attorneys, managed care organizations, peers, and senior management.
  • Routinely probed subjects to draw out implied and indirect information.
  • Analyzed medical records, terminology, salary information, and state statute in each claim.

Mental Health Associate

The Brown Schools
  • Member of a team that implemented The Brown Behavior Shaping Program while proactively providing mental health support, supervision and mentoring for residents.
  • Provided extensive written documentation including daily observations and clinical progress reports.
  • Performed functions such as Safety Liaison and Activities Coordinator.
  • Facilitated mental health and life skills groups.