Summary

I am a en energetic, conscientious, multi-task-oriented, organized and results-oriented team-player eager to bring strong personal skills to a growing company in need of top-level support.

Highlights

My Core Competencies:

  • outstanding verbal and written communication skills in English, German and Czech languages
  • bussiness and analytical problem solving capability
  • the ability to follow oral and written directions and manage multiple tasks (allegiance)
  • the ability to work independently and as part of a team, a willingness to work shift as required (flexibility)
  • proficiency in MS Office and Apple Macintosh applications
  • detail-oriented planning and organizing skills, strong operational skills, decision making (responsibility), meticulous data collection and analysis
  • high-performing ability to successfully interact with customers and all departments of the institution (customer-service focused)
  • experience working with organizationa functions and personnel

Work History

Work History
2015 - Present

Specialist Management ATMs (for UniCredit Bank)

UBIS, UniCredit Business Integrated Solutions S.C.p.A 

Job description: - Supporting activities of UniCredit Bank's ATM network, branches / franchisees and through various communication channels (telephone / ticket) - Analysis of possible difficulties - Support for pre-testing phase - Collection of information and feedback to customers - Providing support stretcher cash ATMs and suppliers - Responsibility for manuals and handbooks for internal and external users - Reporting

PRAGUE, Czech Republic


2012 - 2015

Manager of the State Institution

lead and manage a team of 12 employees, service for approx. 200 customers, planning and monitoring multi-tasks, development of staff training, staff performance evaluations, identification of develepment needs, responsibility for the whole budget and controlling of costs, analytical thinking and problem solving to improve processes and provide and durable competitive advantage

PRAGUE, Czech Republic

2012 - 2003

Project Manager

High School Prague

Maintanied detailed administrative and procedural processes to improve accuracy and efficiency, EU projects

Prague, Czech Republic


Education

Education
2009 - 2014

University of Finance and Administration Prague, The Czech Republic

Ing.: Economics and Management, Marketing and Communication

1994 - 1999

Technical University of Liberec, The Czech Republic

Master Study (master degree)

Czech Language, English Language and German Language