Jihan Joshua

Work experience

Work experience
May 2006 - Present

Customer Care

Reliant Energy

�Interact with customers who are typically more difficult to satisfy since their issues may not have been resolved prior to referral to this group.

�Diffuse customer frustrations and establish a trusting relationship that creates confidence that the customer issues will be promptly resolved. (Customer save skills).

�Perform research/analysis of accounts to determine the origin of the customer’s issues.

�Resolve escalated customer issues utilizing job knowledge and/or internal/external contacts in a timely manner.

�Apply the Company’s credit policies, practices, and procedures relative to analysis of out of protocol scenarios, credit extensions, and customer financial profiles.

�Engage in sales and service transactions.

�Demonstrate customer service abilities to handle difficult customers.

�Strong analytical skills and desire to research problems to seek resolution.

�Proficient in verbal and communication skills including excellent listening skills.

�Excellent problem solving skills and ability to use good judgment to make decisions.

�Collect outstanding balances.

�Assist customers with setting up and managing online accounts.

�Reset and retrieve usernames and passwords for customers with online accts.

Apr 2005 - Jan 2006

Shift Manager

Beauty First

�Responsible for opening, operation, and closing of the store and for daily banking and reporting procedures.

�Accurately handle store assets, including merchandise.

�Keeps interior of the store clean and organized.

�Functions as Manager on Duty when assigned.

Sep 2004 - Apr 2005

Shift Manager

Beauty Brands

�Train and develop the Customer Service Specialists.

�Assisting the manager in managing the store’s capital resources.

�Assisting the manager in managing the store’s human resources by participating in the selection, training, and counseling of the store team.

�Functions as Manager on Duty when assigned.

�Responsible for opening and closure of the store and for daily banking and reporting procedures.

�Ensures that all current Beauty Brands operational and administrative procedures and guidelines are followed.

�Participates in cycle and physical inventories.


Aug 2002 - Dec 2003


San Jacinto College
Aug 1998 - May 2002

High School Diploma

E.L Furr High School


Utilize my current skills to secure an applicable position within a strong company and apply my knowledge, talents, and skills to contribute to the success of the company.



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