Jihan Abu Eid

  • Jordan,
  • jeje20033@outlook.com
Jihan Abu Eid

Microsoft Operational Manager at Farah Trading & Contracting Co.

Summary

Operations manager with experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.

Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also further my personal and professional development.

Work History

Work History
2008 - Present

Operations Manager

Farah Trading and Contracting Company

Microsoft Authorized Distributer in Jordan-IRAQ

In charge of Microsoft licensing as Distributer


  • Issuing quotations.
  • Order entry and verification.
  • Following up customer’s orders.
  • Responsible for any correspondence with the EOC.
  • Using Microsoft Systems for entering, Reports, Invoices, orders …Etc.
  • Full familiarization with all Microsoft products (SW, HW, Licenses, agreements and certifications).
  • Inventory management.
  • Pricelist alteration.
  • Tenders
  • Financial Statements for big Accounts
  • Bank Transfers for Microsoft Accounts.
  • Full familiarization on the following MS tool:

    • Explore.ms
    • MSOps
    • Billing System
    • MOET – Order tool
    • eAgreement Tool
    • PSX Tool
    • Microsoft OEM – Sales & Inventory Report Tool .


Jul 2012 - Present

Microsoft Operational Manager

Network Exchange Technology Co.L.T.D (LSP)

NETWORKS EXCHANGE TECHNOLOGY CO.LTD Microsoft Large Account Reseller – LSP in Jordan

• In charge of Microsoft licensing as LSP

• Issuing quotations

 • Order entry and verification.

• Following up customer’s orders

 • Responsible for any correspondence with the EOC

 • Using Microsoft Systems for entering, Reports, Invoices, orders …Etc.

• Pricelist alteration.

• Tenders 

• Bank Transfers for Microsoft Accounts. Full familiarization on the following MS tool: - Explore.ms  ,  MOET – Order tool - eAgreement Tool - PSX Tool - Partner Quota Tool ( CPS , MPSA )  .


Education

Education
Oct 2002 - Jul 2004

Bachelor degree  

Al-Zaytooneh university of Jordan    

Computer Science -with very good rate

Jul 1995 - Jul 1997

Diploma degree

Arab community college  

Computer Science -with very good rate

Certifications

Certifications
Jun 2008 - Present

Online Operations Training  

 Microsoft

Ops Academy Certification that provides foundational training that aims to provide Authorized Distributor with a comprehensive manual for the day to day operating procedures with Microsoft’s Regional Centers (ROCs)

Jun 2008 - Jun 2009

Microsoft Certified Professional (MCP) solutions 

Microsoft Certified

.This exams for designing and providing Microsoft    Volume Licensing

Skills

Skills

Key Skills

  • Excellent customer service skills
  • Strong leadership skills, and the ability to motivate a successful team
  • Team leading & people development skills.
  • Building and maintaining strong and effective relationships with suppliers and customers.
  • Hard worker
  • critical thinking and problem solving skills

References

References are available upon request.