• Gurgaon, Haryana

Jibu Mathew

Engineering Manager

Summary

Senior manager with 16+ years of experience in new Technology Initiatives, Engineering and program management in Telecommunications, Broadcast/Pay TV security  & IT Services for large customer projects in India & abroad.  Expertise in understanding and adopting new technologies in line with company's business requirements. Instrumental in setting up engineering teams in India for delivery of customer projects.

Looking for Senior role in Product Definition/Program Management/Delivery/Sales in Digital TV, Consumer Electronics or Embedded Device industry.

Good track record as someone who is reliable, consistent with on-time delivery of projects irrespective of obstacles faced.  

Good team builder and a leader who believes in empowering team members providing support and mentoring as needed.

Work History

Work History

Engineering Manager

May 2013 - Present
Cisco Video Technologies Pvt Ltd
  • Responsible for End-to-End System Delivery of all India customers.
    • Customers Includes DEN, Hathway, Airtel, Star, Atria, JAK , Darsh, GTPL.
    • Manage all aspects of the project starting from site planning, resource allocation and implementation of the projects till Sign-off.
    • Identify and resolve project issues and manage project risks.
    • Improve revenue & profitability with high customer satisfaction.
    • Understanding and coordinating client’s needs/enhancements, customization of product and consulting with technical team to provide solutions as per the delivery schedules.
    • Designing configuration documents and leading the design effort for implementation projects
    • Organizing weekly scrum between the team members and weekly knowledge sharing sessions to enhance the understanding of different kinds of technologies.
  • Responsible for regional Pre- Sales
    • Supporting Sales & account teams in client acquisition process and also for incremental sales from a services perspective by acting as product and services expert.
    • Delivering detailed product demonstrations and technical presentations to prospective customers.
    • Prepare Business/technical proposals, architecture & solutions, RFP's, SOW's, workflow diagrams and other technical documents to help Sales/Business development teams.
  • Customer support for India region
    • 24x7 telephonic & On-site Support, Team Management, Customer management, Maintaining SLA, Customer Contracts, Incident & Operational Support for VG System in India.
    • Maintain Incident response time, Incident Resolution Process, Escalation Management, problem management, Change Management.
    • Conducting Weekly , Quarterly reviews
    • Improve customer satisfaction
  • Team Building
    • Resource Management, Team training with Global Tools & Practices.
    • Building & Maintaining Labs for the engineering team with latest Product road maps and echo system.
    • Develop product training & skills for the team.
    • Enhance the team effort towards short & long term goals.

 

Director, Delivery & Support, India

Feb 2009 - May 2013
NDS Video Technologies Pvt Limited [Now Part of Cisco]
  • Successfully built a result oriented delivery & support team for the India region.
  • Led & Delivered turnkey customer end-to end video solutions in India (Den , Hathway , Airtel , Atria , Jak , Star.)
  • Effectively provided solution for the customer operations.
  • Managed a cross-disciplined team of 20+ people that include, Managers, PMs & Technical Experts.
  • Successfully managed and provided SLA support for the entire Pay-TV customer with 100% customer satisfaction.
  • P & L responsibility for India customer SLA contracts with an annual revenue of USD 5+M.
  • Provided pre-sales support to the sales and accounts team for turn-key solutions.
  • Managed and interacted with various third party vendors .
  • Involved in procurement/ logistics of third-party hardware/ software to deliver cost effective solution for the end-to-end delivery.  
  • Successfully provided IT infrastructure and managed all IT requirements for the employees.
  • Successfully upgraded and migrated the systems to scale from 1/5/10/20 M subscribers with the latest Hardware /application / OS / DB versions for Den, Hathway , Airtel without any interruption.
  • Managed & deployed new features for customers (EPG-Ad, PDL , OTT, Dynamic Ad, dynamic Language Download, Interactive Applications, DRM)
  • Implemented sophisticated Engineering Lab in Gurgaon office to reproduce and replicate issues and in-turn improve teams skills / knowledge with the latest echo system .

Pre-Sales Manager, India

Jun 2008 - Feb 2009
Scopus Video network Ltd, Mumbai [Now part of Harmonic Video Network Limited]
  • Digital HE Presales Manager for all of the products & solution for Scopus India.
    • Collaborated with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer requirements.
    • Interacted with various internal and customer engineering teams and CXO level managers.
    • Proactively scoped the technical solution required to address customer requirements and recommends solutions that optimize value for both the customer and the firm.
    • Secured customer technical staff commitments needed to ensure a deal’s “technical close.”
    • Met assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.

      Sr . System Engineer

Oct 2007 - Jun 2008
Kasenna, The IPTV Company [Now part of Espial, Ottawa]
  • Provided on-site support, testing and installation of large-scale streaming media servers, Living Room Middleware servers on Linux Red Hat Platform.
  • Provided Technical support to customer issues related to VOD , Middleware, DRM & STB
  • Managed a team of 5 TSEs in India, to provide 24 x7 supports for Kasenna customers for their US projects.
  • Provided Day-to-Day support for the Kasenna IPTV products and related third party products to Cavalier Telephone, Charter Communications, Fastweb, and SaskTel.

Project Manager/ Sr .System Engineer

Jan 2004 - Oct 2007
ZeeNet, FZCO [Subsidiary of GloCom Ltd, Dubai. UAE]
  • Installation and Commissioning of Headed System for the Broadcast Industry in the Middle east Region.
  • Engaged in pre-sales activities, including proposals, tenders, RFP’s & architectural designs.
  • Provided Technical support to customer issues related to SMS, CAS, Headend.
  • Provided 24 x 7 supports to the customer on shift basis.
  • Technical Support for Subscriber Management System, which is developed in .NET and oracle 9I.
  • Lead the design and implementation of the Subscriber management system from the initial stage of the project architecture to the database design and implementation for various clients.
  • System configuration, testing and commissioning
  • Acceptance Procedure Documentation and testing.
  • Lead the selection of Set-Top Box & down Converter Vendors.
  • Major Projects & Customers are :
    1. MMDS (2007): Complete Digital MMDS System which includes RF, Headend, CAS, SMS & Playout.
    2. Kuwait 2007 :       2 + 1 system using digital video compression solutions with the latest DiviCom Electra 7000 HD MPEG-4 AVC (H.264) encoders for Al Watan TV .
    3. Samacom Dubai : MPEG2 Encoder expansion Harmonic system , 2007
    4. ART 2007: Digital Turnaround System using harmonic ProStream 1000 Stream Processing Platform.
    5. Al Majd – Dubai/Riyadh (2004-2005): Harmonic Digital Compression System, Cryptoworks Conditional Access System, and MagnaQuest SMS.
    6. Samacom Dubai: Two harmonic digital compression systems with 16 service each with Conax & Cryptowork encryption.
    7. Sudan 2006: Installed, Commissioned and trained customer with Avid Adrenaline Media Composer & News Cutter.
    8. Kuwait 2006: Design and implemented Hotel IPTV from SPL InfoTech.
    9. Show Time: MPEG 2 compression System - Dubai

Education

Education

BTech in Electronics & Communication Engg

Nov 2000
Indian Engineering College, Anna University

 

Skills

Skills

  • Conditional Access Systems
  • Digital TV
  • Program management
  • System Design
  • Operations
  • Agile
  • Digital Video Compression
  • Embedded Software
  • Product definition and customer management
  • Pre-Sales
  • DBA
  • DevOps
  • IPTV, OTT, DVB
  • End-to-end system Integration
  • Team Building & Management
  • Technical Support
  • PMP

 

Awards

Received best individual contribution award for the APJC region - 2011
Best Performer award for the India cable contribution - 2013