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Solid comunication skills with advanced English level and native Spanish; background experience in English teaching, bilingual customer service, text and audio translations in both langauges. Working experience in online media content production. Profesional degree in communications and journalism. 

Experiencia Laboral

Oct 2015Mar 2016

Customer Service Representative

Avianca Services - KLM  (Cali - Valle)

Contact Phone: 572-6535127

Customer Service agent responsable of passengers needs and inquiries. I was in charged of translations of aviation safety documents for KLM (Royal Dutch Airlines) in the international airport Alfonso Bonilla Aragón. 

Aug 2014Dec 2014

Customer Center Representative 

Teleperformance   (Bogotá - Colombia) 

Contact Phone: 571-4049080 Ext: 4922

I worked as a customer service representative and technical support for the mobile phone company  Cricket Wireless. I attended a training of interpretation services for the international bank Wells Fargo. I worked as an interpreter providing information about  customers' banking issues in both languages:  English and Spanish. 

Feb 2012Feb 2013

English Instructor  

Fundación Libre Fewik   (Bogotá - Colombia) 

Contact Phone: 571-2544750 Ext: 4249

I worked as an English Instructor for this non- profit foundation,  I taught English to people of all ages and different backgrounds levels.  I developed different approaches and methods of English teaching so that students could get all the best out these classes.

Feb 2012Nov 2012

Radio Announcer and Media Producer

Universidad los Libertadores / Libertadores Online    (Bogotá - Colombia) 

Contact Phone: 571-2544750 Ext: 4249

I worked  in broadcasting  and producing media contents for  this online radio station.  Tasks developed: scripts for radio and video, newscast delivery and  educational  media content.

Sep 2009Jun 2010

Radio Announcer

Centro Comercial Unilago /    (Bogotá - Colombia )

Contact Phone: 571-6103349 Ext: 102

I worked in broadcasting and producing media content for this online radio station.
Tasks developed: scripts for radio, newscast delivery, technology and music current affairs.

Dec 2006Sep 2007

Customer Center Representative

SNBS Tracfone Wireless    (Bogotá - Colombia)

Contact Phone: 571 2820951

I worked as a customer service representative and technical support for cell phone company  Tracfone Wireless with customers based in the United States.


Feb 2012Jun 2014

Degree in Social Communication and Journalism

Universidad los Libertadores

Professional degree in communication sciences, information, journalism, media broadcasting ( radio, TV, press, web ), among others.

Aug 2008Jul 2010

Technical Education in Radio Announcing and Audiovisual Media.

Colegio Superior de Telecomunicaciones /High School of Telecommunications 

Education based on technical knowledge about media, covering practical aspects of  content delivery, pre- production and broadcasting.

Feb 2005Aug 2007

Advanced English Level

Universidad Católica de Colombia (Modern Language institute)

This is a language programm of advanced English level  from an intercultural approach, certified according to the Common European Framework.


English and Spanish Speaking

Advanced English level.

Customer Service

Customer service in English and Spanish.

Communication and journalism

Media production and communication skills. 

Fast Learner 

I can learn easily about different topics, and I'm willing to face new challenges.