Jennifer Herrera


§Specialty in training and education

§Project Management experience

§Management / Supervisory expert

§Budget capable

§Proficient in Inventory Management / Provisioning

§Selection Interviewer experience

§Expert in multi-tasking, time management

§Microsoft Office expertise

Work History

Work History

Manager - Various Positions

Southwestern Bell Corporation

§Inventory Manager for $125M inventory including forecasting, analyzing, and provisioning of plug-ins to market area clients

§Responsible for strategic placement, business plan of MaterialsDistributionCenter resulting in aggressive supply chain interval reduction

§Supervised various Call Centers including CableOperationsControlCenter, PICSDistributionCenterCallCenter, PICSServiceCenter

§Authored and implemented updates for Logistics Management System

§Designed, wrote and implemented collaborative forecasting through Bell Labs for Lucent Technologies.($14M savings 1st year)

§Managed supplier relationships with Lucent, Alcatel and other major telecommunication vendors including negotiation of prices and intervals

§Collaborated on CLEI design process at Lucent technologies for ACCESS circuit packs

§Active Member LEUG (Loop Electronic User Group) committee

§Trained the 90-member LEUG committee on collaborative forecasting in Reno, Nevada in July, 1999

§Implemented processes to reduce intervals for translation of WORD documents for NCTE plug-ins ($500,000 savings 1st year)

§Championed committee to design and write, and cutover E-link payroll system to mechanize work units and payroll for 13 state areas.($32M savings 1st year)

§First manager (tie) in District to accomplish TQM certification (Bonus awarded)

§Designed and implemented a Pack and Hold system for Installation.($1.2M savings 1st year)

§Successfully implemented and worked on reengineering of LOGIC, a procurement management system.

§Successfully consolidated five state inventories into cable operations.

§Negotiated contract and acquired all motor vehicles for the state of Texas.

§Prepared annual capital budget for motor vehicles for State of Texas

§Supervised support staff and support of user groups.

§Responsible for training, development though training in developing skills for managing service, supervision, mentoring and evaluation of over 500 employees including evaluating payroll activities.

§Responsible for business plan for fleet development and purchases.

§Served on SWBT/ATT company Ambassador Advisory Council in an effort to support company image with small business in Dallas

§Participated on company AAP committee for hiring and promotion ofa diverse company population

§Hosted and participated in International Hispanica Telefonica delegation

§Placed employees as Selection Interviewer in Dallas Placement Bureau

§Responsible for assessing, selecting, placing, and hiring the best qualified and senior non-management employees for internal positions.

§Highly developed multi-tasking skills

§Advanced user Word, PowerPoint, Excel, Internet, and e-mail

Instructor of Business / Marketing Coordinator

Plan and coordinate activities for the Marketing Department in the areas pertaining to personnel and student interface. Championed college activities such as 2nd Annual Marketing Forum and bi-annual Advisory Committee meetings Recruit and mentor students for program areas Assign individual teaching schedules Assemble hiring paperwork for Instructors files Monitor enrollment trends Prepare departmental budgets Develop and plan weekly course outlines, group work,and group projects Instruct and evaluate students in Introduction to Business, Human Relations/Behavior in Organizations, Principles of Management, and Principles of Marketing Evaluate and update course curriculum
Oct 2004 - Present

Online Professor

·Responsible for student evaluation and instruction in “Developing a Business Perspective”

Oct 2000 - Sep 2003

Adjunct Professor / Special Projects Coordinator

DeVry University

·Responsible for student instruction and evaluation in Computer Science, Managerial Accounting, and Operations Management

·Served on First-Year Initiative team expanding retention efforts by cohort teaching

·Supported the Dean of Business Administration with special projects:

oAuthored institutional course-to-course equivalency documents for Articulation


oBusiness Program Reviews

oServed as campus Online Class Coordinator

oDeveloped Senior Project Assessment Results

oChampioned committee on course core competency successes and feedback loop

oSupported Dean in Honor Society outreach

oDeveloped methodology to track faculty hour distribution and faculty credentials for accreditation

·Adjunct of the Month 2002


Sep 2001 - May 2003


Management Specialty - 28.5 management graduate hours