Firm's only full-time marketing employee; managed advertising agency relationship, implemented marketing initiatives, and collaborated with the part time marketing consultant.
- Created and managed tracking survey to rate satisfaction of brokerage firm's 300,000+ customers
- Directed ongoing competitive analysis encompassing firm's 15 major competitors
- Designed online customer service application that reduced email volume by 18% and improved average response time by 30%
- Earned Series 7 license