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Work experience

Jan 2013Jul 2014

Customer Solutions Associate, Payment Research


• Contact billers to research and investigate cases not previously resolved

• Answer phone calls and resolve customer issues with the online bill pay service designed for the banking industry

• Assist Bank of America customers with online bill pay services

• Document cases in PeopleSoft and update payment information

May 2012Jul 2012

Account Manager/Leader

MCN Associates

• Sales Representative for a marketing campaign with

• Conducted business to business sales, customer service and customer retention within a given territory

• Sales included various types of office supplies, electronics and equipment

• Assist in the training of newly hired representatives

Aug 2010May 2012

Site Supervisor

RMI International

• Supervised thirteen private security officers providing security under contract with American Honda

• Ensured accountability for new vehicles leaving distribution center by truck, vehicles shipments processed using AS400.

• Conducted HR procedures including hiring, payroll records keeping and termination

• Assisted client and contractor employees on Honda property

• Responded to incidents and conducted reports

Jan 2009Jan 2010

Section Commander

88th Security Forces Squadron

• Oversaw processing of evaluations for 354 Personnel

• Unit Point of Contact for multiple Squadron, Wing and USAF programs

• Managed Orderly Room Section

• Managed Airmen pending disciplinary action and testified at court martial proceedings

Jan 2008Jan 2009

Flight Commander

8th Security Forces Squadron

• Supervised flight of 42 Personnel conducting Law Enforcement and Security

• Responded to incidents including assault and a suspicious package incident, interviewed suspects and witnesses

• Mobile reserve commander, directed flight response to simulated firefights and Installation Command Center relocation

Nov 2005Jan 2008

Officer in Charge, Security Forces Logistics

436th Security Forces Squadron

• Managed unit funds, vehicles, supplies, warehouse and weapons valued at $10 million

• Oversaw operations of Combat Arms training personnel including implementation and construction of new firing range

• Squadron point of contact for AFSO21, USAF program designed to manage resources efficiently

• Defense Travel System (DTS) approving official

• Performed law enforcement and security duties as a part time flight commander; responded to several incidents including kidnapping, assault and domestic violence

Apr 2007Oct 2007

Detachment Security Forces Intelligence Officer

732nd Expeditionary SFS, Detachament 6

• April 2007-October 2007 Detachment Security Forces Intelligence Officer

• Briefed outgoing patrols about current insurgent/terror threats

• Monitored local intelligence for relevant information

• Personally managed $35,000 in cash as Detachment pay agent

• Completed six week pre-deployment training at Ft Lewis, WA


Sep 2001Aug 2005


Ohio University

• B.A., Sociology with Criminology Specialization

• Minor in History

• Air Force Reserve Officer Training Corps

Aug 1997Jun 2001

HS Diploma

Chillicothe High School

• Advanced, AP and Honors Courses

• Eagle Scout, Boy Scouts of America

Military Service

United States Air Force

First Lieutenant (O-2)

Security Forces Officer (31P3)

Honorable Discharge - January 2010

Captain (O-3) Individual Ready Reserve (IRR) Jan 2010-Present

Student Employment History

Summer 2001, Customers Service Associate, Lowe’s

Summer 2002, Driver, Donato’s Pizza

Spring 2003, Student Employee, OU Foodservice

Summer 2003, Crew Member, Burger King

Winter 2003, Driver Helper, UPS

Summer 2004, AFROTC Field Training, Ellsworth AFB, SD

Winter 2004, Driver Helper, UPS

Summer 2005, Summer Janitor, Bishop Flaget School

Military Awards and Decorations

Air Force Achievement Medal

National Defense Service Medal

Iraq Campaign Medal

Global War on Terror Service Medal

Korean Defense Service Medal

Air Force Overseas Short Tour Ribbon with Bronze Oak Leaf Cluster

Air Force Expeditionary Ribbon with Gold Border

Air Force Longevity of Service Ribbon

Air Force Training Ribbon


Hello, and thank you for viewing my online resume.

I recently moved from Ohio to Marysville, Washington. I am actively seeking opportunities in the Puget Sound region which are commensurate with my education and experience.

I recently earned a MBA from Keller Graduate School.

I also have leadership experience in the Air Force from managing up to 45 personnel and millions of dollars in equipment and I am seeking employment in a new field.  My experience as a Security Forces Officer has exposed me not only to Law Enforcement but also logistics, intelligence and even human resources. 

Please feel free to contact me at [email protected].


Jeremy "Jerry" Hauser