Jeremy Hauser

Work History

Work History
Jan 2013 - Jul 2014

Customer Solutions Associate, Payment Research

Fiserv

• Contact billers to research and investigate cases not previously resolved

• Answer phone calls and resolve customer issues with the online bill pay service designed for the banking industry

• Assist Bank of America customers with online bill pay services

• Document cases in PeopleSoft and update payment information

May 2012 - Jul 2012

Account Manager/Leader

MCN Associates

• Sales Representative for a marketing campaign with Quill.com

• Conducted business to business sales, customer service and customer retention within a given territory

• Sales included various types of office supplies, electronics and equipment

• Assist in the training of newly hired representatives

Aug 2010 - May 2012

Site Supervisor

RMI International

• Supervised thirteen private security officers providing security under contract with American Honda

• Ensured accountability for new vehicles leaving distribution center by truck, vehicles shipments processed using AS400.

• Conducted HR procedures including hiring, payroll records keeping and termination

• Assisted client and contractor employees on Honda property

• Responded to incidents and conducted reports

Jan 2009 - Jan 2010

Section Commander

88th Security Forces Squadron

• Oversaw processing of evaluations for 354 Personnel

• Unit Point of Contact for multiple Squadron, Wing and USAF programs

• Managed Orderly Room Section

• Managed Airmen pending disciplinary action and testified at court martial proceedings

Jan 2008 - Jan 2009

Flight Commander

8th Security Forces Squadron

• Supervised flight of 42 Personnel conducting Law Enforcement and Security

• Responded to incidents including assault and a suspicious package incident, interviewed suspects and witnesses

• Mobile reserve commander, directed flight response to simulated firefights and Installation Command Center relocation

Nov 2005 - Jan 2008

Officer in Charge, Security Forces Logistics

436th Security Forces Squadron

• Managed unit funds, vehicles, supplies, warehouse and weapons valued at $10 million

• Oversaw operations of Combat Arms training personnel including implementation and construction of new firing range

• Squadron point of contact for AFSO21, USAF program designed to manage resources efficiently

• Defense Travel System (DTS) approving official

• Performed law enforcement and security duties as a part time flight commander; responded to several incidents including kidnapping, assault and domestic violence

Apr 2007 - Oct 2007

Detachment Security Forces Intelligence Officer

732nd Expeditionary SFS, Detachament 6

• April 2007-October 2007 Detachment Security Forces Intelligence Officer

• Briefed outgoing patrols about current insurgent/terror threats

• Monitored local intelligence for relevant information

• Personally managed $35,000 in cash as Detachment pay agent

• Completed six week pre-deployment training at Ft Lewis, WA

Education

Education
Sep 2001 - Aug 2005

BA

Ohio University

• B.A., Sociology with Criminology Specialization

• Minor in History

• Air Force Reserve Officer Training Corps

Aug 1997 - Jun 2001

HS Diploma

Chillicothe High School

• Advanced, AP and Honors Courses

• Eagle Scout, Boy Scouts of America