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Jo-Ann Johnson-Hillebrand

Business Administrator

Work experience

May 2012Present

Office Manager

Associates in Family Psychology

As Office Manager for seven psychologists, my duties encompass nearly all day to day office activities from opening to closing. This includes answering phones, scheduling appointments, greeting clients, processing private and insurance claims and payments, maintaining office procedures HIPAA compliance and overall efficiency.

Jan 2012Apr 2012

Government Collections Specialist

21st Century Oncology

Review accounts receivable aging and contact insurance carriers on claims outstanding 30 days or more to resolve claims Manage insurance reviews and denial of payment by responding with appropriate documentation to support appeal. Follow up claim to see if payment is made. Coordinate effort with doctor as necessary.

Aug 2000Apr 2011

Business Administration

NH Construction

In this self-employed position, I performed varied duties including general office functions, taxes, permits, A/R, A/P, budgeting, providing reports and financial statements to lenders and clients. This included working with various business accounting, development and architectural design programs.

Feb 1998Aug 2000

Office Manager

New Breed Distribution Logistics

New Breed is a third-party logistics and distribution services provider specializing in warehousing logistics mainly for the U.S. Postal Service. My duties in this position included data entry, auditing, employee supervision, human resources, payroll, general office duties, accounting and reporting to management and clients. Also included computer network maintenance and troubleshooting, etc. Instrumental in establishing need and solutions to network information security.

"JoAnn has demonstrated reliability, efficiency, and enthusiasm with any given task. Her cooperation and work ethics earned her respect among the other management members. Furthermore, her ability to handle interpersonal relationships with professionalism and confidentiality made her well liked by everyone." Jim Moynihan, Regional Manager (excerpt from letter of recommendation)

Jun 1995Jan 1998

Assistant Clinic Manager

Fremont Urgent Care Clinic

Fremont Urgent Care was an urgent care medical facility with over 30 medical and professional staff. Initially hired as a billing clerk, my duties included data entry, insurance billing, contractual obligations, patient record audits, payment processing and collections. I facilitated the restructuring of billing department procedures to coordinate medical documentation and coding that resulted in speedy and increased reimbursement rates.  As Assistant Clinic Manager, my duties increased to include A/R, A/P, reporting, employee schedules, payroll, human resources, coordinate staff hiring, training, review and release. Assisted MIS department in computer network upgrades, maintenance, training, troubleshooting, etc. Created marketing materials and brochures with my experience in photography and graphic design.

"JoAnn is a true team player in that she understands the overall purpose and goal of this clinic, the service of people." Marion Dixon, excerpt from letter of recommendation.

This document can be seen by clicking on the letter to the right.

Feb 1992Jun 1995

Assistant Office Manager

Preferred Rehab Physical Therapy

Hired initially as a billing clerk, my duties included all aspects of insurance and workman’s comp verification and pre-authorization, billing and collection. I reorganized and streamlined billing procedures for all three of their locations resulting in optimal reimbursement and reducing collections. I performed maintenance of computers, programs and training. I often filled in as receptionist and therapy assistant when needed.  As Assistant Office Manager, my duties increased to include payroll, human resources, A/R, A/P, and assisted in sales and marketing campaigns to employers, clinics and medical doctors.

May 1991Nov 1991

Chiropractic Billing Manager

Katherine Ann Page DC

Hired to streamline and collect accounts to transition to all cash practice. In six months the business’ account ledger was free of balances. I assisted the Dr. in this small practice whenever other office duties were required. 

Apr 1989May 1991

Chiropractic Office Manager

Family Chiropractic

Assisted in the business start up of chiropractic office with regards to office computer system, policies, procedures, forms, brochures, retail items and pricing structures. As the office manager I performed all duties associated with the office and new staff members. This included general office duties, customer service, training of other employees, health faire events and other marketing duties.

Jul 1985Apr 1989

Freight Shipping Office Clerk

Golden Gate Air Freight

In this position, I performed data entry of shipment bills of lading, tracking and proof of delivery of shipments, truck driver mileage and hours reporting, filing and light warehouse work and special projects as requested.

Sep 1983Jul 1985

Prior Experience

Dr. Lloye Pinson D.C., Fremont, Ca. Position: Part Time Billing Clerk. 6 months

Part time billing clerk, manual billing system (filled out HCFA forms with typewriter) for small practice. Filled in as receptionist as requested.

Dr. Don Lewis D.C. Fremont, Ca. Chiropractic Assistant. Computer software program trainer. Part time job after school for 1 year. Answered phones, scheduled appointments, prepared patient files and verified insurance and workers compensation claims. The doctor was a computer software programmer and taught me the basics of programming and how to customize with DOS operating system language. Assisted in training customers, (other chiropractors and staff) on the use of their new computer programs.