IT Outsourcing management and operation model, TELEFONICA 2008 - 2009
Based on best practices a new model for IT services management for supporting IT Outsourcing projects was designed and implemented to manage Outsourcing solutions for corporate customers, after establish a project management office PMO.
IT governance model design and architecture, SKANDIA 2007
Based on COBIT, was designed an initial IT governance model for Skandia Colombia
Monitoring and alerting model implementation, SKANDIA 2006
Based on ITIL best practice was designed and implemented an IT infrastructure management model including monitoring, alerting and control. IT was a Microsoft case study and published in the ComputerWorld Colombian magazine of February 2007.
Datacenter migration, SKANDIA2004
Datacenter migration from United States to Europe during a weekend without business impact, reducing costs and improving service levels
Operations and system support consultancy, BANCAFE2003
Infrastructure consultancy,BSCH Colombia2001
Strategic Ebusiness Consultancy, SUBOCOL1999
Planning and implementation of financial portal, CONAVI1997