Jose Herran Escobar

Jose Herran Escobar

Relevant Projects and Accomplishments

IT Outsourcing management and operation model, TELEFONICA 2008 - 2009

Based on best practices a new model for IT services management for supporting IT Outsourcing projects was designed and implemented to manage Outsourcing solutions for corporate customers, after establish a project management office PMO.

IT governance model design and architecture, SKANDIA 2007

Based on COBIT, was designed an initial IT governance model for Skandia Colombia

Monitoring and alerting model implementation, SKANDIA 2006

Based on ITIL best practice was designed and implemented an IT infrastructure management model including monitoring, alerting and control. IT was a Microsoft case study and published in the ComputerWorld Colombian magazine of February 2007.

Datacenter migration, SKANDIA2004

Datacenter migration from United States to Europe during a weekend without business impact, reducing costs and improving service levels

Operations and system support consultancy, BANCAFE2003

Infrastructure consultancy,BSCH Colombia2001

Strategic Ebusiness Consultancy, SUBOCOL1999

Planning and implementation of financial portal, CONAVI1997


·Dynamic and innovative Director / IT Manager, Enterprise Solutions Architect, Project Manager, Consultant and IT Auditor with extensive experience in Internet solutions, collaboration, implementation of best practices, EA and IT governance models based on TOGAF, COBIT, ITIL and PMBOK.

·+15 years of experience in planning, design, development, implementation, management and auditing of custom solutions using information technology, telecommunications and the Internet to create customer value and profits for the company.

·Expert in the implementation of methodologies for planning, directing, monitoring, improvement and control projects and running critical business processes enabled by IT.

·Wide experience in management opportunities, service management, project management, business intelligence, risk management and IT Outsourcing.

·Excellent personal relationships and staff active member focused on achieving higher customer satisfaction and innovation, offering creative solutions.

·Fast learner and independent thinker with strong communication skills and empowerment, with high experience resolving problems and conflict mitigation

·Highly motivated to work effectively without supervision and make interesting management challenges

·Available to travel

Work History

Work History
Sep 2009 - Present

Enterprise Architect


  • Design and development of Enterprise Architecture for large companies
  • IT Consulting and information technology advisoring 
Jul 2007 - Mar 2009

Project Manager

  • Design and implementation of operation and it service management model in delegate mode (Outsourcing)based in best practices and frameworks such as: COBIT, ITIL v3 and ISO 20000
  • IT Services Management in outsourcing model for the Santander Bank managing more than 75 people, including services such as service desk, IT support, infrastructure management, network management and application management focusing to create customer value
  • Development of IT Strategic Planning and IT maturity evaluation to outsourcing projects using balanced scorecard and IT governance model
  • Implementation of a PMO, including a collaboration web site, teamwork and work flow for IT Outsourcing projects based in ITSM best practices
Apr 2004 - May 2007

IT Production Manager

  • Designed and defined the initial IT Governance model for Skandia Colombia using COBIT
  • Implemented IT processes based in best practices, consolidated services and developed the IT business continuity plan BCP
  • I led a business intelligence project for optimize making decisions and build a behavior model of our financial customers
  • I migrated the datacenter from Shelton (United States) to Berlin (Germany) without business impact, improving services level related and using project management best practices
Apr 2001 - Mar 2004

IT Solutions architect, IT Consultant and Trainer

  • Granted add-value for the suitable use of Internet and information technologies in benefit of the companies being IT solutions consultant
  • I was Project manager and coordinated technical work teams to develop and integrate IT solutions thinking actively about security and knowledge management
  • I led the transference of knowledge in areas such as e-business and internet technologies with a higher customer satisfaction





Technical skills

Operational system:  Windows Vista/XP, Windows Server 2003/2008, Red Hat Linux, Ubuntu Databases: Access 2003/2007, SQL 2000/SQL 2005/SQL 2008, Oracle 9i/10g Internet: ASP.NET, ASP, JavaScript, HTML, XML, IE 7.x, Mozilla, IIS, ISA Server, WSS, SharePoint, InfoPath Applications: Office, Project, Visio, Visual Studio .NET, Acrobat, Authorware, VMware, VPC, Diskeeper Programming Languages: C#, VB .NET, Visual Basic, VBscript, ADO .NET, T-SQL, Reporting Web Design: Photoshop, Flash MX, Dreamweaver MX, MS Expression, sharepoint designer Hardware: Cisco routers, HP and IBM servers, PC Hardware, HP printers, 3Com switches Other them: TCP/IP, OSI, VPN, LAN/WAN, DHCP, DNS, WINS, LDAP, Terminal Server, Security Backup/ Restore: Veritas Backup Exec, Ghost, Administrator’s Pak Security: HFNetchkPro, MBSA, WSUS, AppDetective, WebInspect, McAfees suite, Norton suite Methodologies: COBIT, ITIL, WBS, BSC, PMBOK, Prince2, MSF,  MOF, RUP , Six Sigma



IT Certifications

International authorities