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Work experience

May 2017Present

Expat Services Executive

ILA Vietnam
  • Serve as the point of contact for more than 500 expatriate teachers working at 30+ English language centers in eight cities throughout Vietnam.
  • Collaborate with management regarding changes to company policies and procedures.
  • Recruit, screen and interview job applicants.
  • Regularly advertise and promote teacher job opportunities using websites and social media.
  • Lead disciplinary meetings with expatriate employees.
  • Write and edit internal communications.
May 2015June 2017

English Language Instructor

ILA Vietnam
  • Developed effective lesson plans for Vietnamese learners of English.
  • Instruct students ranging from seven-years-old to adults.
  • Taught classes for a wide-range of abilities – from beginners to IELTS students.
  • Incorporated technology and 21st learning techniques into daily lessons.
  • Received marks of high standard during classroom observations by managers.
  • Consistently achieved high re-enrollment figures in my classes.
  • Attended workshops and professional development sessions to enhance teaching skills.
Oct 2013Jun 2014

Customer Service Specialist

Sports Endeavors, Inc.
  • Communicated with customers via the telephone to place orders for soccer, lacrosse and rugby equipment and apparel.
  • Answered customer questions regarding order status, products, website issues, etc.
  • Utilized upselling techniques to make customers purchase additional products and loyalty club memberships.
  • Engaged in conflict resolution with customers who had problems with their purchases in order to mitigate customer dissatisfaction.
Sep 2010Apr 2012

Communications Associate

American Sportfishing Association
  • Authored and edited all communications and promotional materials released by the association.
  • Operated online mass email system used to send communications to approximately 7,000 individuals
  • Administered all updates on www.asafishing.org and www.icastfishing.org using Adobe Contribute content management software.
  • Validated media credentials for the more than 500 media members attending ICAST – the world’s largest sportfishing trade show.
  • Designed publications, advertisements and signage using the Adobe Creative Suite.
Sep 2009Dec 2009

Editorial Intern

Sports Blog Nation
  • Researched online sources to find breaking and relevant stories for SBNation.com editors.
  • Utilized Twitter to collect and distribute content.
  • Responsible for updating Sprint Mobile Live NFL team blogs for five teams using website's content management platform.
  • Inserted photographs and embedded video into blog posts.
Aug 2008Jun 2009

Athletic Communications Assistant

UNC Asheville
  • Integral member of an athletics communications staff who implemented new publication and communications strategies.
  • Created attention getting posters, game programs, media guides and other materials.
  • Published game recaps and feature stories on www.uncabulldogs.com using JumpTV Titan content management system.
  • Oversaw setup and operation of live video streaming for UNC Asheville's home athletic events.
  • Involved in game day operations of all UNC Asheville home athletic events.
Jun 2006May 2007

Reporter

Carolina Week News Program
  • Produced TV news and sports stories involving UNC Chapel Hill and the surrounding community.
  • Contributed to the technical production of a biweekly live television newscast.
  • Assisted others with video editing.
  • Reported the first local media story on Dustin Ackley - the 2007 consensus national freshman of the year and likely top five selection in the 2009 Major League Baseball Draft.
Aug 2005Jan 2007

Student Assistant

CIT Video Services
  • Oversaw the setup of video conferences and teleclasses in the School of Education studio.
  • Assisted clients and professors with video services.
  • Worked approximately 20 hours per week as a full-time student.

Work Samples from the American Sportfishing Association

Education

Sep 2009Aug 2010

MPS

  • Strategic Marketing, Communications, and New Media Track
20042008

B.A.

University of North Carolina at Chapel Hill
  • Electronic Communication (Broadcast) Sequence

Work Samples from UNC Asheville

Work Samples from the American Sportfishing Association

Portfolio

Skills

JumpTV Titan Content Managment System
Online content management system for athletic websites. Used to post new material and maintain previous published material.
Microsoft Office
Media 100 Digital Nonlinear Editing Software
Apple Final Cut Pro
Adobe InDesign
Adobe Photoshop

Articles from www.uncabulldogs.com

Carolina Week Video Clips

Summary

  • A detail-oriented communications professional with a multi-media and journalism background
  • Exceptional writing, communication, research and customer service skills
  • Able to produce in a deadline-driven environment
  • Demonstrated success with Adobe Creative Suite, Microsoft Office, basic HTML coding, web content management systems and video editing software
  • Experienced with online social media such as Facebook, Twitter and YouTube