Work experience

Work experience
Oct 2013 - Jun 2014

Customer Service Specialist

Sports Endeavors, Inc.
  • Communicated with customers via the telephone to place orders for soccer, lacrosse and rugby equipment and apparel.
  • Answered customer questions regarding order status, products, website issues, etc.
  • Utilized upselling techniques to make customers purchase additional products and loyalty club memberships.
  • Engaged in conflict resolution with customers who had problems with their purchases in order to mitigate customer dissatisfaction.
Sep 2010 - Apr 2012

Communications Associate

American Sportfishing Association
  • Authored and edited all communications and promotional materials released by the association.
  • Operated online mass email system used to send communications to approximately 7,000 individuals
  • Administered all updates on and using Adobe Contribute content management software.
  • Validated media credentials for the more than 500 media members attending ICAST – the world’s largest sportfishing trade show.
  • Designed publications, advertisements and signage using the Adobe Creative Suite.
Sep 2009 - Dec 2009

Editorial Intern

Sports Blog Nation
  • Researched online sources to find breaking and relevant stories for editors.
  • Utilized Twitter to collect and distribute content.
  • Responsible for updating Sprint Mobile Live NFL team blogs for five teams using website's content management platform.
  • Inserted photographs and embedded video into blog posts.
Aug 2008 - Jun 2009

Athletic Communications Assistant

UNC Asheville
  • Integral member of an athletics communications staff who implemented new publication and communications strategies.
  • Created attention getting posters, game programs, media guides and other materials.
  • Published game recaps and feature stories on using JumpTV Titan content management system.
  • Oversaw setup and operation of live video streaming for UNC Asheville's home athletic events.
  • Involved in game day operations of all UNC Asheville home athletic events.
Aug 2007 - Jan 2008

Football Video Assistant
  • Assisted with video operations for a NCAA Division I football program.
  • Managed daily practice and game footage in XOS Sports Pro editing system.
  • Interacted with coaches and assisted them with video needs.
Jun 2006 - May 2007


Carolina Week News Program
  • Produced TV news and sports stories involving UNC Chapel Hill and the surrounding community.
  • Contributed to the technical production of a biweekly live television newscast.
  • Assisted others with video editing.
  • Reported the first local media story on Dustin Ackley - the 2007 consensus national freshman of the year and likely top five selection in the 2009 Major League Baseball Draft.
Aug 2005 - Jan 2007

Student Assistant

CIT Video Services
  • Oversaw the setup of video conferences and teleclasses in the School of Education studio.
  • Assisted clients and professors with video services.
  • Worked approximately 20 hours per week as a full-time student.

Work Samples from the American Sportfishing Association


2004 - 2008


University of North Carolina at Chapel Hill
  • Electronic Communication (Broadcast) Sequence



JumpTV Titan Content Managment System

Online content management system for athletic websites. Used to post new material and maintain previous published material.

Microsoft Office

Media 100 Digital Nonlinear Editing Software

Apple Final Cut Pro

Adobe InDesign

Adobe Photoshop