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I am exploring strategic Senior Level Management opportunities that can drive successful Business Development and Operations within your organization. Specifically, I can bring you experience and success in improving operations, technology, and the people and processes associated with them. As an experienced Business Development and Operations Management Professional accomplished in the strategic utilization of financial, marketing and process improvement initiatives driving top financial performance, I can easily translate these skills to bring out the best in your organization s business development and operations efforts as well.


Highly experienced Senior Executive with an unbroken record of achievement driving a culture of continuous improvement in Financial Services Operations, Customer Service and Sales in Call Center Operations with as many as 1400 professionals and authority for budgets as large as $5M.

·Consistently recruited to drive sales, increase market share, and positively impact bottom-line profitability.

·An exceptional Leader in Operations, Marketing and Sales consistently selected by management to develop today’s markets and build tomorrow’s top sales leaders and organizations.

·Acknowledged as a turn-around specialist who quickly changes underperforming businesses into top market performers while instilling a culture of pride in product and performance.

·An expert in eliminating turnover, and reducing costs in competitive, high-growth, high-volume Financial Service and Credit Processing environments.

·Currently pursuing accreditation in Lean Six Sigma at Villanova University, a nationally recognized training leader in this area.

Work experience

Apr 1998Apr 2008

Senior Vice President

AmeriCredit Corp


A $15B financial services organization.

Senior Vice President

Directed the execution of all daily operations of three major auto collection call centers while orchestrating the activities of more than 400 staffers and managing an annual budget of more than $3M.


·Transformed the company’s worst performing call center into a center of excellence and a top performing center by overhauling all Charlotte call center operations, improving collections and cutting turnover within six months of joining the organization. Achieved national recognition in 2007 as one of the best places to work in Charlotte, NC.

·Improved both team and employee performance by developing and delivering employee development and leadershipprograms for both managers and teams that redefined the call center culture while dramatically reducing delinquency rates and cutting employee turnover by more than 33%.

·Set the foundation for the development of the organization’s future leaders by conceiving and instituting a leadership development program that subsequently became the leadership development blueprint for the entire company.

·Enabled a successful company expansion by building, launching and managing additional call centers in Florida and Canada based on an earlier and highly successful turn around of the company’s Charlotte call center.

Jan 1995Apr 1998

Vice President

First Merchants Acceptance Company


A $6B financial services company, providing indirect lending to automobile dealerships.

Vice President, Collections

Rapidly promoted through a series of management positions with increasing authority, scope and achievement including Regional Vice President of Credit Operations, Vice President of Strategic Alliances, Vice President of Sales and Vice President of collections. Guided the efforts of 300 professionals while astutely managing an operating budget of $1.5M. Managed, mentored and motivated a national sales team while playing a key role in the establishment of a new United Kingdom alliance that dramatically expanded the company’s international reach.


·Enhanced the quality of credit and funding operations by establishing risk guidelines incorporating credit bureau scoring into the judgmental process. Drove a 50% reduction in first payment defaults and a 30% improvement in 31 day lagged delinquencies across the operational area.

·Played a key role in doubling business volume in only one year by defining and implementing anew business development strategy leveraging strategic alliances toincrease auto loan volumes at targeted banks and large auto dealer groups across the US.

üEstablished relationships with major players in both areas and acquired new loans based on newly created referral program.

·Dramatically increased loan volume by driving the creation and subsequently leading a new US Sales Organization to boost annual loan volume by more than $720M while driving long term loan volume growth on a monthly basis from $40M per month to more than $100M per month.

üFacilitated this growth by developing and implementing a consultative sales program that improved both organizational and individual performance.


      Currently pursuing accreditation in Lean Six Sigma at Villanova University, a nationally recognized training leader in this area.

Aug 1974May 1978

BS Business and Legal Administration