Download PDF


OFFICE, PRINT PRODUCTION & CUSTOMER SERVICE MANAGEMENTHighly dedicated, customer-focused, and hardworking individual with distinguished, 28-year career leading design, production, and delivery of top-quality form and label solutionsTalented forms designer with strong creative vision and outstanding abilities in project management,team leadership, purchasing, and operations oversight. Exceptionally organized in managing myriad details related to product size, shape, color, material, adhesive, quantity, artwork, and output.  Able to multi-task effectively while meeting strict deadlines in fast-paced environments, always with a positive, can-do attitude and team-oriented spirit. Particularly effective in assessing customer needs and then guiding teamsin producing cost-effective solutions that exceed client expectations.

AREAS OF EXPERTISE:• Production Material Purchasing & Management• Narrow Web Flexographic Label Manufacturing• Label, Card, & Stencil Affixing Equipment• Imaging Systems / Electronic Form Design• Label Art & Production Layout Creation• PC Skills / Form & Label Software Programs

• Printing Industry Knowledge / Expertise• Motivational Team & Project Leadership• Resource Management  / Task Delegation• Assessing, Preparing, & Quoting Job Estimates• Continuous Process Improvement / Cost-Cutting • Client Relations, Communication, Problem Solving

Work experience

Sep 1999Present

Free-lance Consultant


Freelance Forms Analyst & ConsultantServed as an external contractor for Hewitt Associates, Bridgewater, NJ responsible for designing various electronic forms. Scanned existing paper forms and converted them to interactive electronic versions. Did work for Hewitt Associates for their Customers: PSE&G, Novartis & Glaxo Smith-Kline to name a few.

Sep 1999Feb 2009

Production Manager

Capital Label & Affixing Co.

Customer Service Production Manager Led team of up to 13 associates in providing outstanding assistance to customers of this full-service business label design and production company. Met with clients to understand objectives, discuss a range of label options, and then recommend the most cost-effective solutions to meet business needs. Prepared job quote estimates, took customer orders, checked stock for available materials, arranged for print plates to be made, and scheduled jobs for production on appropriate printing presses. Designed label art / graphics, created production layouts, and coordinated receipt of original artwork from clients. Responsible for purchasing, receiving, and organizing all necessary production materials, such as paper, ink, die, and print plates. Ensured smooth daily business operations, which included coaching and motivating employees, prioritizing and delegating tasks, resolving team issues, addressing customer complaints, and quickly correcting production issues and equipment outages. Provided business owner with regular status updates.  Key Contributions:▪ Drove tight production schedules to ensure customer orders were produced, packaged, and shipped in a timely manner while maintaining highest print and quality standards. This included skillful handling and prioritization of daily influx of “rush” orders.▪ Spearheaded effort to modernize, streamline, and enhance business operations through design and implementation of interactive electronic form production system, resulting in dramatic time savings in completing and processing customer orders.  In addition, installed a small wireless network and led company’s foray into e-commerce. ▪ Managed large-scale warehouse / inventory re-organization project to enable employees to retrieve paper stock and production materials with greater speed and efficiency.

Apr 1996Sep 1999

Sales Service Specialist

Pace Business Solutions

Sales Service Specialist & Electronic Forms DesignerConsulted with clients on form needs and recommended appropriate options. Placed form orders and monitored all printing and production phases to ensure timely completion of deliverables. Designed forms and art layouts for customers and printing vendors. Created electronic forms and Web pages. Presented sales and software demonstrations to customers.

Apr 1981Apr 1996

Production Coordinator

American Stenrite

Production Coordinator (1988 – 1996) / Machine Operator (1981 – 1988 *part time while in school)Strategically planned and executed weekly production schedules, and oversaw production staff of up to 15 employees. Managed purchasing of production materials and tools. Operated and maintained several printing press models, as well as custom label, card, and stencil affixing equipment.


Sep 1984Dec 1988

Bachelor's Degree

Kutztown University


Sandy Cusick

Sandy was a customer of ours when I worked at Capital Label.  I have known and dealt with Sandy and her husband Ron for the past 10 years. 

Otto Kuchar

I have known Otto for over 10 Years and have recently helped him out with some electronic form designs for his company.

Frank Cooper

Frank cooper is the owner of the company that I previously worked for.  I have known him over 25 years.  We had previously worked together at American Affiixing / American Stenrite.  He recently laid me off due to lack of work.

Jim Walshman

Jim was a customer of ours when I worked at Capital Label.  I have known and dealt with Jim for nearly10 years.

George Righter

George was a customer of ours when I worked at Capital Label.  I have known and dealt with George for the past 10 years.


Adobe Acrobat
I have used Adobe Acrobat to design forms and to create electronic forms from existing paper ones.  I have used this software for over ten years and have developed fillable electronic forms for many different customers.
Jetform Design Software
I have used Jetforn to design hundreds of electronic forms and develope form solutions for many different clients.  I designed a custom form set for use at Capital Label that allowed us to streamline the order entry process saving several hours of time each week.