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Over 30 years of experience as an Information Technology Consultant providing:

  • Technical training development and delivery (conference, classroom, web-based, individual) on software products; technology; data management; and federal program grant compliance & reporting
  • Software design, development, and implementation for data entry; cellular telephony; communications; manufacturing; non-profit services; and retail sales systems
  • National level technical assistance for U.S. Department of Housing and Urban Development (HUD) and U.S. Department of Health & Human Services (HHS) programs
  • IT project management, technical writing, systems analysis & design, and general business operations consulting
  • Oracle database administration for worldwide network managing logistical, sales, and pricing data for over 22,000 retail sites with revenue in excess of 200 million dollars

Work experience

Dec 2011Present

IT Business Analyst

Mosaic Company
  • Provide technical support, document management and business analysis functions for the Mosaic Company’s initiative to migrate all electronic data to Open Text Content Server (Livelink)
  • Provide Livelink functional system setup, configuration and document analysis for the Project Engineering, Procurement, Process Safety Management and Management of Change areas
  • Consult with Mosaic staff and management on definitions and implementation of ISO 14001/OHSAS 18001 standards
  • Develop proposals and program prototypes for environmental permitting and management of change procedures
  • Work with the Environmental Health and Safety (EHS) department to define and implement document record retention, access and metadata standards
  • Preparation and delivery of business process workshops
  • Develop and document business document control processes
  • Assist with documentation of end-user procedures and training
  • Coordinate the data migration process from local servers to Livelink
  • Guide the business in establishing data cleansing rules and policies in the migration of data
  • Work with functional leadership to develop the required user profiles, security settings, functions and documents to which users are to be assigned
Mar 2010Nov 2011

Trainer & Federal Program Data Specialist

Center for Social Innovation
  • Provide national level technical assistance for HUD supportive housing programs
  • Develop HUD Homeless Management Information System (HMIS) software implementation curriculum and resources (checklists, manuals, and short journalistic articles)
  • Delivered training on HMIS software, data quality, and client interview techniques onsite at 1 national, 3 regional, and 10 state conferences in 2011
  • Provided technical assistance on software implementation and client data collection procedures, standards, and reporting to homeless services providers in all 50 states, DC and 5 US territories
  • Created content and delivered live webcasts on HMIS and service provider federal data reporting requirements and procedures
  • Provided technical direction and support to state organizers and Substance Abuse & Mental Health Services Administration (SAMHSA) Projects for Assistance in Transitions from Homelessness (PATH) service providers in the transition from annual web-based aggregate reporting to client level data collection and reporting in their local HMIS
  • Investigate and aid policy decisions for data security, client privacy and other information technology related issues
  • Participate as member of the National HMIS committee for HUD
  • Managed the effort to revise the HUD national HMIS standards to include PATH data
  • Managed the effort to revise national PATH reporting format and standards
  • Authored the 2011 SAMHSA Federal Review Notice (FRN) for PATH reporting modifications
  • Developed PATH website technical assistance and design
  • Managed the annual nationwide PATH data reporting process
  • Provided phone and email support to PATH state level organizers and providers
Jun 2005Feb 2010

IT Manager & HMIS Administrator

Suncoast Partnership to End Homelessness

  • Managed all information technology related tasks for the Suncoast Partnership, the designated Continuum of Care lead agency in Sarasota and Manatee counties responsible for coordinating efforts in the areas of affordable housing and homelessness
  • Managed the implementation and technical support for the Homelessness Management Information System (HMIS) web-based case management application (Bowman Systems ServicePoint) used by over 20 social service agencies
  • Responsible for all technology vendor relations and hardware/software procurement with an annual budget of $250,000
  • Delivered presentations to service providers and agencies on HUD, state, and county governmental data standards and security/privacy issues
  • Analyzed homeless services provider’s data and reporting needs to suggest and design IT solutions
  • Developed online, interactive tutorials for software users
  • Consulted with smaller service agencies on optimal client intake procedures and reporting
  • Managed compliance reporting for CDBG, ESG, and other HUD grants
  • Participate in local and federal government grant preparation and submission projects
  • Provided general marketing and technical expertise to the local social service providers
  • Designed and implemented data backup and disaster recovery procedures
  • Evaluated and procured PC hardware and application software
  • Conducted classroom and individual training in HMIS software application usage and procedures
  • Actively participated in community meetings and forums to represent homelessness issues and interests
  • Designed and maintained the corporate website
Jun 2003May 2005

Business Consultant

  • Provided marketing and IT consulting primarily for small businesses and individuals
  • Evaluated and recommended computer hardware and software
  • Installed and maintained computer hardware and software
  • Conducted training on basic computer skills, MS Office, and Quickbooks
  • Setup procedures and organizational structure as well as provided administrative support for a high volume real estate office
Jul 1998May 2003

Database Administrator

BP Oil
  • Provided primary 7x24 database support for 12 large (500GB) Oracle V8i databases
  • Provided secondary technical support for over 600 Oracle v7.x and v8i databases located on 250+ Sun Solaris UNIX servers in 18 countries
  • Designed, wrote, tested, and implemented UNIX scripts in support of system and database administration
  • Designed, wrote, tested, and implemented SQL and PL/SQL programs
  • Wrote SQL to support production DBA tasks
  • Reviewed and evaluated production SQL applications for accuracy and performance considerations
  • Administered database backup and recovery tasks
  • Installed, maintained, and upgraded Oracle software and databases
  • Built database test and development environments on Sun servers
  • Trained programming and end-user staff in on-line applications usage, SQL, UNIX scripting, and Oracle RDBMS
  • Monitored and reported on server, application, and database performance
  • Investigated and resolved application, server, network, and data problems
  • Coordinated technical services among management, technical, and user personnel
  • Performed SQL Server database administration for small size databases
  • Performed VMS system administration for production VAX and Alpha servers
  • Converted production environment from VAX to Alpha servers
Nov 1995Mar 1998

Customer Technology Implementation Manager

Telcel Cellular (now MoviStar)
  • Supervised the implementation of an on-site customer information application system testing and development site for the major cellular service provider in Venezuela
  • Responsible for DEC Alpha server hardware and software installation
  • Performed all system administration functions (hardware configuration, security, network setup, vendor contract management, performance monitoring, and general troubleshooting)
  • Installed and maintained a software code management system and developed software quality control standards Coordinated with client management, to develop software maintenance, testing, and performance standards and procedures
  • Aided end-users and programming staff in investigating and providing solutions to software application errors and inefficiencies
  • Conducted training classes (in Spanish) for end-users and new technical staff in basic computer skills and billing software application usage
  • Managed vendor/client issues dealing with application improvement and upgrade scheduling/implementation