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Work experience

Mar 2009Jun 2012

Business Specialist


Create custom mailers/emails for 2,000+ life customers to support a call center.

Coordinate data transfer and processing to populate the mailers.

Review files and error reports on a daily basis to ensure quality.

Dec 2001Mar 2009

Contract Specialist


Create customer deliverables for group insurance policies.

Participated in system and software update support, drafting contract language based on client needs, and process workflow improvement.

Sep 1999Aug 2001

Quality Control Specialist

Quality Engineering Services for Valeo, Rochester, New York

Problem reporting and resolution activities. 

Nov 1999Mar 2001

Warehouse Worker


Gas and line-up delivery vehicles, unloaded boxes from trucks.


Jun 2003May 2008

Master of Science

Southern New Hampshire University
Jun 2003May 2008


Southern New Hampshire University
Aug 1993May 1997


Rochester Institute of Technology