Palace Sports and Entertainment
April 2003 – Present (5 years 11 months)
- Customer Service
- Giving the Guest a "Wow" moment
- Motivating the guest when they do not feel motivated
- Being proactive in problem solving and resolution
- Interpersonal Communication
- Relating to the guest in a way that they know your name and want to come back to the venue
- Remembering something personal about the guest so that they retain their season tickets.
- Flexibility enough to change sections and yet sometimes remember people in different sections of the arena
- Direct Marketing.