Career Summary

Experienced, solutions-oriented IT project management professional with proven ability to effectively plan, coordinate and meet deadlines of multiple projects. Creative thinker in terms of ideas/solutions and possess extensive qualifications in all facets of project lifecycle development. Leadership style is determined yet flexible, am a decision maker but also a team player. Proven approach in building and managing collaborative teams to optimize technology and create innovative solutions to complex projects and problems; methods proven with on and offshore teams. Particularly strong in change and risk management strategies while optimizing quality in project deliverables. Committed to professionalism and integrity, possessing steady, focused personal drive and dedication in delivering corporate and project initiatives adhering to performance and service values.

Areas of Expertise

·Scope / Schedule / Cost / Risk Management

·Integrated Change Management

·Benefits Management & Earned Value

·Process Development / Process Improvement

·Contract Management & Procurement

·Quality Assurance & Control

·Team Building & Mentoring

·Performance Management

·Project Management Office / PMO

·Project Methodology development

·Achievable development plans & schedules

·Business Case & Feasibility preparation

·Analysis of business problems / needs

·Multi Site / Multi Project / Virtual Teams

·Negotiation & Conflict management

·Problem Solving & Decision Making

·Technology Integration

·Full lifecycle development (SDLC/Agile)

·Project tracking, reporting & communications

·Customer service & support

Work History

Work History
Sep 2010 - Present

Project Manager

Talent Software Services

Talent Software Services is a business and IT consulting firm. Client engagement with Medtronic.

Managing process and operating improvement effort for enterprise mobility division of Medtronic. Goal of project was to optimize handheld device service and delivery while becoming more cost efficient. Net effect of new cost model will reduce operating management costs by 26%.

  • Led efforts to define and implement the Operational Process changes to support the initiative. Coordinated necessary technology changes with IT Support and Infrastructure.
  • Worked with business units to develop a scaled deployment strategy. Developed cost modeling tool to assist the business units with estimation efforts.
  • Coordinated pilot with the business units and mobile carriers, as well as with corporate finance and IT teams.
  • Managed schedule, risks and reporting. All milestones achieved on time and to defined success criteria.
Nov 2008 - Dec 2009

Project Manager


LogiSolve is a Minnesota based business and IT consulting firm. Client engagement with Patterson Companies.

Managed Lawson system upgrade, release development of 3 commercially distributed software products and developed project management methodology processes and templates for PMO.

  • Managed Lawson ERP system upgrade from 7.2 to 9.0. Project team 45+ across US, UK and Canada. Successfully completed project with no disruption to business operations. Drove business process development, Lawson customizations development, test plan cration and execution.
  • Coordinated development of commercial software releases. Created and tracked detailed schedules for beta testing, operational readiness activities and launch. Created and drove marketing and support collateral production. Led efforts to define product success criteria and appropriate actions. Utilized internal and external customer communication plan for all releases.
  • Developed project management methodology processes and templates for use by customer’s newly developed PMO. Included project change management (scope management plan, schedule management plan, variance analysis,) risk management plan and risk register, and project plan template.
  • Provided mentoring to project managers and other personnel.
  • Utilized MS/Project, MS/Visio, MS/Office, SharePoint and other project management tools.
Aug 2005 - Nov 2008

Senior Project Manager


NaviSite is a leading provider of enterprise hosting and application services for a diverse client base.

Managed Lawson ERP and Kronos system implementations, IT infrastructure projects to support the Lawson/Kronos managed environment and delivery of managed hosting and collocation projects.

  • Coordinated Lawson and Kronos ERP environment provisioning on Unix/Linux/Windows platforms utilizing Oracle and SQL databases. Average workload 5-8 concurrent provisioning projects. Customers included Minnesota Wild, Doris Duke, Blake Equipment and the Wisconsin School Consortium.
  • Managed IT development projects to support the Lawson/Kronos managed environment such as the development of automated tools for Lawson customers, improved user interfaces, new system monitoring and management capabilities and printer management enhancements.
  • Managed IT infrastructure projects including hardware, database and software upgrades and any required certifications, quarterly Oracle security patching and system & software licensing and fixed asset audits.
  • Led delivery of managed hosting & collocation projects for companies across the US, UK and Canada. Average workload 12-20 concurrent projects. Managed on site and remotely located project teams across North America, Europe and Asia. Customers included Vera Wang, MIT, Frost & Sullivan, LifeTouch, BMW and Siemens. Delivery on Linux, UNIX, Windows & AS/400 platforms, Oracle & SQL databases.
  • Led project to implement enhanced system and database controls to meet increased auditor demands regarding third party access to data. The solution enhanced the manual sampling process and provided increased transparency of company's internal activity to customers.
  • Oversaw assessment of IT service delivery infrastructure and management practices against the ITIL framework. Led efforts to document the resulting gap analysis and action plan to align IT Service Management processes with best practice.
  • Planned and coordinated a company-wide project management process audit against PMI best practices, including preparation and execution of an action plan to align company project processes with industry best practice. Led implementation of action plan, a program of work carried out across the business. Planned and measured process efficiency and business adaptation; recommended adjustments where appropriate.
  • Developed and tracked detailed project plan portfolio for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiencies.
  • Collaborated with senior management and sales teams on project development & pre-sales meetings with clients.
  • Utilized traditional software development life cycle and agile/scrum development methodologies. Utilized MS/Project, MS/Visio, MS/Office and other tools as needed.
2001 - 2005

Project Manager

CPP Group Plc

CPP is a leading provider of Life Assistance products and services with approximately ten million live policies in 14 different countries. These products and services are designed to meet consumer needs across a range of areas relating to everyday living, in particular credit and debit card ownership, personal identity, mobile telephones, travel and the home.

Managed business and technical projects for internal departments as well as for multi-sector business partners throughout Europe and North America. Customers include HSBC, BT, T-Mobile, Barclays, Citibank, and MBNA Europe.

  • Coordinated the planning, development & implementation of customized business partner initiatives. Selected example: Led 'proof of concept' project with 12 business partners, improving policy renewal revenue collection by 25% through software efficiencies and cost reductions.
  • Planned and coordinated third party software implementations including new procurement system & payment authorization software. Improved business adoption of new procurement software by addressing operational readiness with the project. Utilized beta group and ensured training, business processes & implementation support were addressed.
  • Managed several projects to introduce new or enhanced product lines. All projects were successfully launched as led by the entry and exit criteria established by the project and sponsors. Prepared risk mitigation strategy for pilot product launches; efforts produced substantial savings in vendor & human resource costs through effective success criteria & exit strategies. Supervised creation and delivery of training plan to agents. Supervised end user acceptance testing and obtained business sign-off. Managed product launch and monitored post launch results. Products were developed on UNIX/Oracle platform utilizing Java.
  • Managed project to develop and evaluate exploratory mobile phone product. Coordinated with third party suppliers, business partner and Legal regarding necessary contract negotiations and Service Level Agreements. Coordinated procurement of necessary software, hardware and licenses of pilot product. Coordinated with Group Compliance and Legal to ensure product implementation was legally and tax compliant. Managed business process mapping workshops and supporting documentation to support end-to-end service delivery and production of success criteria and pilot exit plan. Worked with Marketing to produce product design, branding, collateral and customer letters including appropriate fulfillment arrangements. Worked with third party project managers to deliver software and hosting solutions which interfaced with internal systems. Managed creation and delivery of product training program for Call Center agents, Sales staff and Service Desk. Managed creation of testing scenarios, system integration testing, end user acceptance testing and successful go live of pilot launch. Compiled pilot results to assess viability of commercial launch and presented recommendation to the Board.
  • Led project to migrate US subsidiary business processes and systems to corporate headquarters infrastructure in the UK. Migrated 300+ batch jobs & reengineered 150+ applications from .Net/SQL to Java/Oracle. Managed analysis of current systemized business processes in order to create design plan for reengineering product from mainframe-based architecture to Java-based. Utilized agile/XP techniques to optimize team collaboration & performance between the two sites. Managed successful transition of data exchanges from former parent to UK corporate infrastructure, liaising with business partners and vendors. Liaised with IT infrastructure manager and third party telecoms providers to supplement existing network to support transatlantic operations and business continuity requirements. Executed successful separation from parent and commenced live running to schedule, meeting all acceptance criteria.
  • Coordinated new site development projects, including liaising with external parties for construction and fit out as well as related activities to prepare for IT infrastructure and operational readiness (including human resources elements such as staff relocation, new hires, incentives, etc.)
  • Managed corporate governance initiatives to align business process with market expectations and regulatory bodies. One project involved identifying & documenting the financial and insurance compliance gaps in all business processes of a subsidiary, including creation of a detailed action plan. The project successfully created & implemented a detailed action plan to organize and control the affairs of the business responsibly and effectively with adequate risk management systems



B.S. Business Administration

Auburn University


2007 - Present


Project Management Institute
2003 - Present


Association of Project Management