Alicia Chen


To seek a challenging and dynamic Guest Service position in a reputable Global Company which is reputable for its first class services, going beyond the norm and making every guest’s experience memorable.

Work History

Work History
Dec 2009 - Present

Guest Services

Resorts World Sentosa - Universal Studio Singapore

  • Anticipated guests’ needs by serving them more than they expect by going the extra mile to help them
  • Handled returns, exchanges and complaints and performed appropriate actions at point of sale be it in terms of service delight or service recovery without making exception give-ins which may violate the company’s protocols and stand
  • Possessed deep knowledge about Universal Studio Singapore as well as the surroundings such at Resorts World Sentosa and Sentosa Island itself and ensured that every question asked by the guests was answered
  • Displayed positive body language when interacted with the guests 
Feb 2008 - Dec 2008

Sales Promoter/Cashier

Nuance Watsons - Perfume and Cosmetics Singapore Changi Airport

  • Served customers promptly and courteously in accordance with the first class service standards expected from the position
  • Managed cash sales transactions
  • Maintained general image and cleanliness of the store
  • Monitored stock movement and initiated replenishment
  • Determined customers’ needs and satisfied them by making appropriate recommendations to
  • Developed the ability to work efficiently and effectively under stressful and competitive environment to meet monthly quota
  • Focused on customer satisfaction

Reason for leaving:

End of contract

Nov 2007 - Jan 2008

Bear-builer/Retail Staff Assistant

Build-A-Bear Workshop

  • Interacted with customers of all ages but with an emphasis on children
  • Demonstrated high level of positive attitude with outgoing and friendly personality

Reason for leaving :

School commitments, attended Nanyang Junior College for first 3 months admission


Jan 2004 - Nov 2007

GCE O' Levels

Ngee Ann Secondary School
  • Obtained 5 distinctions out of 8 subject
  • Volleyball Team Captain from 2004 to 2006
  • Class monitor in 2006 and 2007
  • Participated in intra-school activities
  • Represented school in Inter-school Volleyball Competitions from 2004 to 2007
  • Participated actively in Community Involvement Project
  • Represented school in National Weather Study Competition in 2006 and 2007 organized by Senoko Power
  • Awarded Ministry of Education EAGLES Good Leadership and Service for 2005 and 2006
  • East Zone Volleyball Competition Champion in 2004, 2006, 2007 and 2nd in 2005
  • National Inter-School Competition 3rd in 2006 and 4th in 2007
Jan 1998 - Dec 2003


Ngee Ann Primary



IT Skills

Microsoft Office Microsoft Words Microsoft Excel Microsoft Powerpoint Microsoft Access Visual Studio HTML Visual Basic Java

Fluent in spoken/written English and Mandarin

Japanese Language