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  • Solid understanding and Wide Functional knowledge on ERP – Materials Management, Payroll and International Lottery Domain
  • Business Process Analysis and Improvement
  • Expertise in Business/Functional Requirements gathering, Requirement Elicitation Techniques, Impact Analysis, Preparing Business Rules, Gap Analysis, Change Management Activities and Communicating effectively with stake holders, Developers, and Testers.
  • Worked closely with customers to transform the business requirements into best suitable solution, analyze client needs with appropriate products.
  • Responsible for successful delivery of all projects.
  • An effective communicator with strong analytical, problem solving and organizational abilities, Possess a flexible attitude.
  • Proficient in software development life cycle (SDLC) process, which includes Agile Scrum, and Waterfall Methodologies.
  • Functional Design and Testing
  • Expertise on complete UAT and Live Support


Functional Skills

Process flow, Work Flow diagrams, Use Case, Wireframe, Prototype

Customer Handling and Other Skills

JIRA, MUTT, Customer Handling

Design Skills

Wire frame, Mock-ups, Prototype

Testing and Review Skills

Functional Testing, Design Document, User Manuals, Training Documents, Test Cases

Tools Used

MS Visio, Enterprise Architect, Balsamiq, Cacoo, Just in mind

Document Writing Skills

Writing FRS, SRS, DOU and User Manual

Work experience

Feb 2014Present

Business Analyst

ABM Knowledgeware Limited

Roles & Responsibilities:

  • Trained on ABM’s existing ERP product (i.e.) GRP Application before interacting with clients
  • Requirement gathering onsite (Chennai Port Trust) to study Customer’s existing application and got to know new expectations
  • GAP Analysis on GRP Product against Customer’s Existing Application as well as Customer’s Existing Application against the newly arrived requirements
  • FRS / SRS Preparation and sign-off support
  • Participated in design phase to brief the requirement expectations in various ways such as use case, wireframes, functional prototype which was written in SRS / FRS
  • Full Functional support to Developers
  • Created DOU on new requirements for better understanding and Change Request Documentation with sample wireframes and Prototypes
  • Demo showcase to clients and done complete Functional Testing on the newly developed / customized application
  • Done Test Case / Test Scenario Reviews
  • UAT Support at the client location
Aug 2010Nov 2013

Business Analyst

HCL Technologies Limited

Roles & Responsibilities:

  • Requirement Analysis (Reviews and Defect Log)
  • Writing functional Unit test cases for the terminal application.
  • Taking part in weekly status meeting and email communication with customers
  • Integration testing of terminal application with other components such as Middleware and host.
  • Executing unit test cases and integrating the application with other modules.
  • Coordinating and supporting QA, Site QA, Customer Acceptance Testing, and Installation.
  • Supported Bug Fixing, and resolving production issues
  • CAT, Go Live and Post Live Support.
  • Review of Design document, Unit test cases, Source code and related project artifacts
  • Development of enhancements to Enterprise Series Connect application
  • Providing support during QA, Customer Acceptance Test and Post live phase
  • Ensuring Process compliance
  • Ensuring Projects deadlines are met and deliverables are delivered in good quality
  • Provide hotline support for production issues for communication software

Projects Worked

Domain : ERP for e-Governance

Client : Chennai Port Trust

Module: Purchase, Stores and Inventory Management [Materials Management]

Team Size : 14

Processes Covered:




1.    Purchase Requisition

2.    Tender Enquiry

3.    Dispatch

4.    Tender Opening

5.    Vendor Quotations

6.    Comparative Statement

7.    Purchase Order

1.    Goods Receipt Statement

2.    Invoice

3.    Bills Tracking

4.    Material Requisition

5.    Material Return

6.    Inventory management

1.    Return Stores Advice

2.    Lot and Location Mapping

3.    Stocking

4.    Auctioning

5.    Cash receipts

6.    Trip Sheet

7.    Settlement

Domain : ERP for e-Governance

Client : Patna Municipal Corporation

Module: Human Resource Management with Payroll Processing [HRMS & Payroll]

Team Size : 19

Processes Covered:


Payroll Processing

1.    Employee self service

2.    PF subscription

3.    Loans and advances

4.    Leave Management

5.    Quarters

6.   LTC, TA, TTA

7.   Contract Employee Management

8.   PF loan

9.   Income tax

10. Stipend

1.    Allowance

2.    Deductions

3.    Bonus

4.    Supplementary

5.    Arrears

6.    Pay scale

7.    Pay fixation

8.    Payroll Processing / Reprocessing

9.    Adjustments

10.  Settlements


Domain : International Lotteries

Client : GTECH Corporation (Luxembourg and Brussels)

Module: Lotto and Keno

Team Size : 6

Processes Covered:

  • Customizing Lotto gaming rules as per the change requests
  • Customizing UI Part
  • Customizing the Joker Part of the game
  • Maintenance of the product
  • Saturday Lotto
  • Monday and Wednesday Lotto



M.Sc Information Technology

Anna University

On Going as Part Time


B.Sc Computer Science

Sri Ramakrishna Mission Vidhyalaya College of Arts and Science