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Summary

A Pioneer and Leader in Core banking solution for the last 20 years headquartered at Geneva, Switzerland. It offers 24x7 functionality to the Retail, Corporate, Universal, Private Wealth Management, Islamic, Microfinance and Community banking sectors with various products.

Work experience

Oct 2012Present

Onsite support Lead

TEMENOS INDIA

Supervising and Monitoring 30+ Onsite Support Consultants and adhering SLAs.

Act as a senior level escalation contact for clients and internal stakeholders for any issues Responsible for key performance metrics and Ensure Team Productivity levels are achieved as per the targets set year on year.(To Specify, OSS Team Target achieved for 2 continuous years)

Team centric: Identify development needs and ensure training fulfillment for the team. Train and Motivate Junior consultants who are First time Travelers and assure the Quality delivered Conduct regular meetings across groups to discuss ageing and risk items and drive it to a resolution till RCA achieved for the problems reported and corrective actions which will reduce the frequency of repeated incidents Drive team to achieve process SLAs/metrics productivity and quality targets within the established timelines Ensure proper documentation and knowledge transfer as per project plan and schedule Project Lead-First Level Support(FLS) model for the Bank Philippine Bank of Communications(PBCOM), Manila Conduct 1-0-1 with direct reports and performance appraisals Customer Centric: Direct Client communication for System Down Situation and Critical issues that impacts Banks' Customers Responsible for customer satisfaction and Manage customer relationships through regular communication through weekly/monthly reviews meetings Frequent Client Visits/Business Meetings to ensure the Onsite support provided at its best Pro-actively identify opportunities for additional business with customer Conduct ongoing analysis of Customer Support Survey and Employee performance. Prepare and report process performance metrics to clients/stakeholders Management Centric: Supports continuous service improvement Process, and Deliver presentations on Performance, Metrics on OSS to the Top Management on Monthly basis Delivers Onsite Summary Report on every Onsite travel

Oct 2011Oct 2012

Senior Onsite Consultant, Temenos

Temenos Singapore

Client : Credit Suisse, Singapore

Transferred to Temenos Singapore as Onsite Technical consultant Credit Suisse, Singapore for Production support and first level of Contact for client to escalate Priority issues Identifying Core bugs and provided Impact Check Monitoring/Corrections until the Official Fix is deployed in Production.

Sep 2005Sep 2011

Group Lead

TEMENOS INDIA PVT

Lending Team

Oct 2008Nov 2008

Nordea Bank Temenos India Pvt

Nordea Bank poland
POLAND Assigned as Onsite Consultant for Upgrade UAT support from G12 to R07 Release.
Jun 2007Nov 2008

Consultant, Temenos

Temenos India Pvt TEMENOS INDIA PVT
Onsite Support Services(OSS) Consultant, Ltd, India; Period Junior Analyst, Ltd, India; Period Sep 2005 to May 2007
Aug 2008Sep 2008

Accountant

Deutsche Bank, Geneva Temenos India Pvt
Assigned as a First level of Onsite Consultant for Deutsche Bank to handle the Accounting, Securities and UAT issues.
Feb 2008Jul 2008

Bank Islam, Malaysia Temenos India Pvt

Bank Islam, Malaysia Temenos India Pvt
Assigned as Onsite Consultant as Single Point of Contact for the Implementation site, with release R08 Exposed to preparation of Technical Specifications(TS), Functional Specification(FS) and in guiding the development and testing teams with Core functionalities during the cycle of development and testing in SIT, UAT phases.
Oct 2007Jan 2008

Arab Malaysian Bank, Malaysia TEMENOS INDIA PVT

Arab Malaysian Bank, Malaysia TEMENOS INDIA PVT
Assigned as Onsite consultant for handling long pending General Ledger differences
Jun 2007Aug 2007

VP Bank

Bank, Hanoi, Vietnam TEMENOS INDIA PVT
VP) First Assignment as Onsite Consultant for Implementation site, with release R07 Prime Bank, Dhaka, Bangladesh Assigned as Critical resource as first level of client contact for handling GL imbalance
20052007

Teller

Retail Module-MD
Team Member-, LC, TELLER Acted as Effective Team player by providing innovative and quick solutions for the Bug Fix, Monitoring and Corrections along with RCA Involved in analyzing the problem reported by the clients and categorize the issue type and functional discrepancy. Appreciated by the Team lead for the issues moved for bug fixes with perfect documentation that it would not revert back with queries Appreciated for communication and interaction skills along with other teams for resolving complex issues. Provided initial KT and mentoring the new resources in their propagation period ONSITE ASSIGNMENTS

Education

20012005

B.I.T

ANNA UNIVERSITY