Enterprise Process Lead / Coach
Spearhead and coordinate enterprise-wide program and project management re-engineering effort process development and deployment; lead recruitment, training/development, vendor relations, QA, compliance, and process re-engineering. Directed project management operations for numerous healthcare web projects. Supervise and propelled in-house and vendor development personnel to define technical solutions.
- Led technical program for company’s first member web-based healthcare product; program included IT systems development and deployment processes, vendor application service provider development, marketing, and customer support.
- Led effort to re-engineer enterprise-wide project management processes to help achieve IT Sarbanes-Oxley compliance initiative.
- Assessed issues for management training, developed content and performed training for over 250 IT professionals to ensure use of new processes and optimal communication.
- Negotiated and managed vendor relationships to lower cost of delivering new products to market; managing and implementing joint venture and other products to meet customer requirements and revenue projections for integrated vendor solutions.