Susan Tenby

2013

. Get Satisfaction Panel , Creating a Customer First Business, San Francisco

. Social Media Listening , NNEDV TechSummit,San Jose

. Creating a listening dashboard, CA TechFest, Sacramento, CA

. Social Media Listening Tools, Dev Summit, Oakland, CA

2012

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·Social Media Summit, Center for Nonprofit Success, San Francisco

· Hawaii Social Media Summit & Tech Expo 2012, Honolulu

· Social Media Today Webinar

· Cabrillo College Social Media for Artists, Bay Area

· Nonprofit Technology Conference 2012, San Francisco

2011

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·Columbia University Social Entrepreneurship Conference, New York

· CompassPoint Social Media Conversation in Community Twitter Best Practices, San Francisco

· Social Media for Nonprofits, San Francisco

· Marin Nonprofit Conference 2011, Bay Area

· Florida Housing Coalition Annual Conference, Orlando 

· Digital Workshop for Non-Profits, San Francisco

· Thrive Alliance of Nonprofits for San Mateo, Bay Area

2010 

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· US State Department, Online Community Management, Washington DC

· Crossplatform Events that Rock National Nonprofit Technology Conference, Atlanta 

· Social Media for Social Impact, San Francisco

2009

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· UC Berkeley Human Rights On and Off the Internet: Social Networking, Berkeley

· LeadingUp, Online Facilitation

· Thrive Alliance San Jose Membership Mtg, San Jose

· Council of Public Relations Firms' Digital Marketing Workshop

· Cisco Live Virtual Conference Virtual World SIG

· NetWits Live, San Francisco

· Public Decisions· NTC09

2008

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· National Human Services Assembly

· Nonprofit Technology Conference, New Orleans

· US House of Representatives Hearing, Online Virtual Worlds, Washington DC

· SVForum – Virtual Worlds

· Games For Health, Baltimore

· MobileTech for Social Change: A Barcamp, New York

· Mobile Communities Unconference, Palo Alto

· Future of Learning in a Networked World

· Long Live the Platform

2007

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· SuperNova, San Francisco

· Games4Change, New York 

· SLCC, Chicago 

· BlogHerSL Conference

· Online Community UnConference, Silicon Valley

· California Association of Nonprofits Conference

· Exploring Virtual Worlds for Social Work

· Faster Cures, New York

2006

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· Northern California Grantmakers Briefing, San Francisco

· SXSW Interactive, Austin

· SLCC, San Francisco

2005

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· Web 2.1: A BrainJam for the Rest of Us

Article: Huffington Post, Nonprofits Blaze Virtual Trail

Presentation: Social Media Summit, Twitter 201

Interview: Chronicle of Philanthropy

Interview: BlogTalk Radio 

Webinar: Social Media Today

Presentation:

US Dept of State, Online Community Management

Articles on TechSoup: Community

Article: Change the World by Working in a Virtual One

Article: Assistive Technology, Like “Curb Cuts” in Cyberspace

A sought-after industry speaker, writer and community expert, Susan Tenby has worked in online community management for 14 years and has been active in social media since 2006.

Organizer of San Francisco's biggest and longest-running Online Community meetup, Meetup.com/octribe, for local social media and community managers, Susan brings together industry leaders and dozens of community management professionals every month for a professional networking gathering. She has also co-organized the San Francisco Online Community Unconference in 2013.

As the original Online Community Manager at San Francisco-based TechSoup, Susan was responsible for launching the organization’s very active community and social media presence. In her current position as Director of Community and Partnerships for Caravan Studios, she uses her finely honed and unique community management skills and social media listening expertise to analyze social networks, to target and generate leads.

In her previous role of Online Community and Social Media at TechSoup, she directed the strategy and activities of the well-established online community and drove the organization’s social media strategy. Under her leadership, TechSoup’s online community has grown to more than 100,000 members. She was the founder of the annual Nonprofit Digital Storytelling campaign which became the leading campaign of the TechSoup Global Media team (community and editorial team)

Susan was honored to be invited to testify before the US Congress on Nonprofits and Virtual Worlds, and was called out by Jon Stewart on The Daily Show for her congressional testimony and her cheeky avatar name. She teaches community and social media best practices at industry conferences across the US and has been a recognized thought-leader in online communities, distributed teams, social media and virtual worlds for the past six years.

As an active community member, Susan leads a monthly online community and social media meetup for professional community and social media managers in the San Francisco Bay Area. She currently serves as social media strategist and advisor for many organizations including the all-female rock band, The Go-Go’s. She earned her BA in Literature from the University of San Francisco and her MA in Literature from San Francisco State University. She can be found on twitter as @suzboop.

“Susan single-handedly created a vibrant online community from scratch. I am still referencing her work as a model for building online community.”

“She is unrivaled in her knowledge of online community building, and she is extremely dedicated to her work and her team.“

“Susan is creative and flexible in her thinking and approach to her work, which is an asset in a large organization with shifting priorities. She has great ideas, energy, and enthusiasm, and she is a joy to work with!”

- Industry Associates & Colleagues

• Community, Social Media and Partnership Director of Caravan Studios, primary lead generator and responsible for developing and growing the very distinct community that is the intersection between software developers and nonprofits

• TechSoup Community Director responsible for the promotion, management and direction of community forums with an audience of 100,000 unique visitors a month

• Co-organized the Online Community unconfernece, with an attendance of 300 people

• Designed and implemented a social networking plan and detailed social media strategy for the extended professional communities that TechSoup serves

• Launched a community of hundreds of nonprofit staff members and volunteers in Second Life hosting a wiki and blog at www.nonprofitcommons.org about nonprofit activities in games and virtual worlds. We tag NPSL (Nonprofits in Second Life) on sites such as del.icio.us, Technorati and Flickr with many weekly in-world meetings, webinars and events.  

• Host for 4 Nonprofit sims in Second Life called The Nonprofit Commons  providing space for 100+ organizations to explore programming potential in 3D virtual worlds.

• Testified before the US Congress about nonprofit work in virtual worlds April 2008

• Currently writing a book on Using Online Communities for Social Benefit 

• Hosting monthly online community meetups in San Francisco for online community managers in the SF Bay Area to exchange ideas and best practices

• Frequently speaks at conferences including Games for Change on Virtual Activism, on Using Second Life an innovative marketing tool at Supernova and recently, at BlogHer, TagTech, NTC and at the California Association of Nonprofits