Work experience

Work experience
Feb 2000 - Present

Online Community & Social Media Director

TechSoup Global

Director, Online Community, Social Media and Partnerships, Caravan Studios, (an intrapreneurship & a division of TechSoup Global) 2013 - present

Director, Online Community and Social Media, TechSoup, 2007 - 2013

Direct TechSoup's online community efforts and all extending online social networks. Frequent speaker at industry conferences across the US, and consult outside organizations on online community strategy.

Founding Director, Nonprofit Commons in Second Life, TechSoup, 2007 to present

Founded and direct the TechSoup nonprofit community of practice in virtual worlds.

Online Community Manager, TechSoup, 2002 - 2007

Led social media strategy; launched TechSoup forums; established presence across multiple online properties and list-serves.

Content Developer, TechSoup, 2000 - 2002

Established the original online presence; wrote first 30 articles to launch site; created and wrote newsletter; developed and launched the online community.

1995 - 1999


San Francisco General Hospital

Barnett- Briggs Medical Library

·        Answered patrons' computer questions and solved technical problems

·        Assisted patrons with medical research, outline procedures, and bindery orders

1995 - 1999

Conversation Group Leader

UC Berkeley

·        Planned, assigned, edited, and wrote reviews, feature, and news articles.

·        Taught English to foreign students of various levels.

·        Confident in classroom presentation and team teaching

·        Independently coordinated and led groups on field excursions around San Francisco. Advised international students on complex personal and academic issues.

·        Consistently hired for ongoing tutoring after term end



Writing & Blogging

Writer of original presentations, articles, papers and blog posts.

Speaking & Presenting

Speaker, moderator and instructor for dozens of live and virtual industry events through-out the US.

Online Community Manager

Launched the TechSoup online community, directed and managed growth to more than 100,000 community members.

Social Media Maven

Fluent in third party twitter apps and have extensive experience in using social media tools like Twitter, Facebook, Linked In, YouTube and Flickr for various purposes, included live-blogging/live-tweeting events, collating a community by tagging, feeding in user generated content via widgets and basic community wrangling.

Second Life/Avatar

Direct and maintain a community in Second Life of hundreds of nonprofits.


Sep 1989 - May 1994


University of San Francisco

Completed a BA with honors at USF, majoring in Literature with an emphasis on Women's lit, minor was in Theater studies.

Academic Exchange Programs:

Centre for Medieval and Renaissance Literature, Oxford University, Keble College (1992-1993)

Cours De La Civilization Francaise, La Sorbonne (June 1994-December 1994)