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Work experience

September 2015Present

Store Manager

Hot Topic

Driving sales to exceed Plan & Comp thru a service oriented environment utilizing ROCK selling strategies.

Networking and recruiting to fill open positions at all levels, and create key buisness contacts.

Ensure the store is executing visual presentations that excel company standards and drive the customer experience.

Train and drive company led intiatives - Hot Topic Credit Card/ Loss Prevention Awareness / Product Knowledge / Sales & Service

Managing the store P&L controllable contributions with hands on leadership in shrink, payroll, supply orders, maintence etc.

Ensure that store shrink is a main priority, and training the team how to avoid opertaional errors, as well as prevent external & internal theft.

April 2014September 2015

Shop Manager

Michael Kors

Driving sales to exceed Plan & Comp thru a service oriented environment utilizing ROCK selling strategies.

Networking and recruiting to fill open positions at all levels, and create key buisness contacts.

Ensure the store is executing visual presentations that excel company standards and drive the customer experience.

Train and drive company led intiatives - Hot Topic Credit Card/ Loss Prevention Awareness / Product Knowledge / Sales & Service

Managing the store P&L controllable contributions with hands on leadership in shrink, payroll, supply orders, maintence etc.

Ensure that store shrink is a main priority, and training the team how to avoid opertaional errors, as well as prevent external & internal theft.

March 2011April 2014

Customer Experience Supervisor(ASM)

Banana Republic

Responsible for translating the business plans and strategies developed by the GM into day-to-day action plans.

Implements action plans to improve key performance indicators to maximize business opportunities by managing sales generation, customer engagement, and all sales floor operations.

Implements shortage action plan in partnership with the leadership team to minimize loss and achieve shrinkage goal

Promotes community involvement to drive brand awareness and loyalty

Fosters customer centric culture by recognizing and rewarding team

Ensures optimal floor coverage to maximize customer engagement, selling and task completion based upon the payroll goal

Monitors and enforces adherence to all corporate policies (e.g., dress code, return policy, safety, LP, etc.) as directed by policy and procedure

Ensures optimum sales floor coverage by taking action accordingly to SPH, UPT, AT and conversion trends using hourly sales reads in LOD role

Models, encourages and demonstrates Service Based Selling behaviors on the sales floor

Creates development and training plans for direct reports

Reviews changes to sales associate availability and forwards to General Manager for approval

Monitors the store fund (i.e., safe and registers) to ensure the store has appropriate funds for daily/weekly business needs

Ensures store is a neat, clean and safe environment for all employees

Communicates feedback to team regarding sales and sales-support team member performance

Maintains company standards of neat, clean and organized sales floor, cash wrap and fitting room areas

Provides in the moment coaching on sales floor to staff to reward good behavior and to redirect when needed

Creates development and training plans for sales and sales support team members to meet productivity standards

Ensures a plan is in place to keep the store properly staffed by creating a efficient schedule and always looking for new talent.

November 2008March 2011

Assistant Store Manager

A/X Armani Exchange

Ensuring that the highest level of customer service is provided in the store. Communicates and successfully promotes programs aimed at increasing business. Sets an example with constant customer interaction on the selling floor and accountability for personal sales results while maintaining a minimum SPH (sales per hour) goal. Ensures all employees are trained and developed in product knowledge, ARMANI selling techniques, and loss prevention. Frequent one-on-ones are conducted to ensure Associates SPH goals are achieved.

Manages a collection within the store to ensure strong sales results are being driven through the successful implementation of all company merchandising guidelines. Utilizes analytical skills in order to make strategic merchandising moves on a weekly basis, based off of business reports and sell-through. Ensures replenishment systems are followed and the store standard expectations are consistently met.

Resolves all HR issues in a timely and effective manner, partnering with the HR Department when necessary. Writing and administration of all performance appraisals to ensure positive results. Enforces all company policies and procedures. Recruits, interviews, trains, and develops a quality staff for the store.

Works in conjunction with Store Sales Manager in managing all areas of the daily operations of the store. Effectively manages payroll and other expenses to ensure profitability. Assists in developing weekly work schedules as well as scheduling meal and break periods. Ensures that the sales floor is adequately staffed and supervised. Ensures all paperwork is completed promptly with attention to detail.

Maintains efficient systems for receiving stock shipments, transfers, markdowns, and handling of defective merchandise. Communicates all inventory issues to the appropriate parties.

Ensures all cash handling and LP policies and procedures are consistently enforced. Ensures store’s profits are maximized through effective inventory control.