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Jesus Rivera

Customer Business Manager Hispanic Development at Merck Consumer Care

Work experience

Jan 2009Nov 2011

Executive Support

Merck Pharmaceuticals
Executive Support at (2 years 11 months) Support CxO technical services delivery for executive committee and administrative assistance to ensure services are aligned with business needs, creating trust and establishing a baseline of best practices for executive users.* Establish SLA, timelines and provide 24x7 support in a concierge type service delivery, Page1 with quick, accurate service response time and resolution* Provide offsite, home office, Board of director, Shareholder meeting support in collaboration with Network Ops, exchange and communications team to ensure successful offsite meeting experience.* Continually provide latest technology guidance and direction on handheld technology and mobility resources.* Build level support infrastructure with team members and established a single point of customer contact for all team members and reporting system* Support and establish innovative technologies that address business and customer needs while creating a challenging and customer centric environment
Jan 2008Jan 2009

Associate Director Executive

Merck Pharmaceuticals
Associate Director Executive IT and Video support at Schering Plough (1 year 1 month) Managed Video conferencing staff in building executive support model to ensure 100% success rate.* Developed a professional relationship with cross functional video conference business partners, mentor team to build the support structure that is expected.* Worked with video and financial teams to upgrade and/ or rebuild out of date conference room to latest specs.* Successfully upgraded and implemented the latest handheld initiative from Palm support t Blackberry devices.* Managerial liaison with business and corporate office to successfully provide senior management onsite and offsite support.* Implementation and support of latest wireless technology for executive home provide offsite meeting support to ensure a successful meeting regardless of facility.
May 2007Jan 2008

Associate Director

Schering-Plough Del Caribe PR
Associate Director IT at (9 months) Managed the 5 IT staff in achieving business and corporate requirements on a weekly basis* Developed and maintained professional relationships with business partners, understanding and building on business needs and requirements for field force effectiveness* Worked with financial department to budget IT expenditures and create RFC's for sourcing business requirements* Initiated and completed the implementation of wireless campus solution, Video Conferencing equipment, backup T1 line to corporate office connected via Las Piedras* Managerial liaison with business and corporate office to achieve technological request and reestablish and update field force equipment for improved performance.* Implementation and support of field force automation application for prescription data tracking* Work with business to identify benchmark and build best practice on field force needs and customer requirements
Jan 2001May 2007

Software Designer

Schering-Plough Pharmaceuticals
Software designer and Executive Support Manager at (6 years 5 months) Provide superior support to senior executive staff and admins, exceeding user's expectations on technical request and offsite support.* Developed and maintained professional relationships with executives, network operations, engineering team and third party vendor to quickly resolve executive issues and provide latest technologicalsolutions.* Managed a team of five executive technical support staff concerning onsite as well as home-office setup and support, including absolute configuration of wired and wireless connectivity via high-speed VPN and solution.* Technical translation and training to encompassing hardware, software, and the technical communication needs of high-level executive users. Main point of contact for resolution of Page2 time critical and high profile requests.* Managerial liaison with engineering and lead support staff for the development and deployment of a successful Windows 2000 role-out to a 4000 user sales force. Languages English (Native or bilingual proficiency) Spanish (Full professional proficiency) Skills & Expertise Sales Management




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