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Jessie Thackston

Customer Service all-star seeks field of dreams career

Work experience

2016-092016-11

Assistant Project Manager

STH, Inc.

Maintain bid calendar, examine drawings for potential projects, and follow up on quotes. Manage and print weekly reports for executive team. Generate and send quotes to subcontractors & call general contractors for bidders. Moderate shipping schedule and send tracking to customers. Answer multi line phone system and direct calls

2014-112016-09

Office Manager & It Support

Silent Circle, LLC.

Check-in visitors and answer and direct phone calls. Schedule and coordinate meetings, conference calls, and other executive events. Prepare and submit executive expense reports. Provide administrative and executive support for co-workers and executives. Conduct interviews and assisted HR team with onboarding and offboarding. Control inventory and place new orders as needed. Manage Fedex account and send, receive, and distribute mail and packages. Create and disable user accounts in Active Directory. Administer and maintain Sharepoint, OneDrive, and other elements of Office365

2011-042014-11

Administrative Assistant

ACL Computers and Software, Inc

Responsible for preparing contracts, proposals, spreadsheets, and quotations for government contractors. Oversee internal and external sales activities for multiple account. Daily outbound client and lead contact and field visits when needed. Process customer orders and returns utilizing CRM system.Train several inside sales personnel and administrative staff. Prepare profit reports and metrics to analyze outcomes and track results.

2008-012011-04

Receptionist

Drs. Vaywala and Ahn, MD

Welcome patients and visitors, sign patients in and out, scan and process any needed documents Scan and file patients' medical records in database for permanent record and future retrieval and processed medical records requests Schedule and confirm patient appointments and direct phone calls Billing, collections, and bookkeeping Performed a variety of clerical and administrative duties to support daily.

Skills

Deadline-driven and results-oriented. Well-organized with great interpersonal skills. Adept at communicating technically & conversationally. Able to quickly adjust from task-to-task & situation-to-situation in fast-changing environments. Client-focused & always determined to find the win-win business scenarios. Proficient with MS Office & Mac OS X. Experienced at managing Active Directory. Adept in Sharepoint & OneDrive. Quickly adapt to new procedures & guidelines.

Education