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Education

Aug 2007Dec 2011

Bachelor of Arts

West Virginia University

Major G.P.A.- 3.74/4.0

Cumulative G.P.A.- 3.38/4.0

Work experience

Dec 2009Present

Certified Trainer Bartender

Longhorn Steakhouse
  • Make drinks for servers and bar patrons
  • Wait on tables in bar area and guests at the bar
  • Accounted for a cash drawer of at least $300
  • Trained incoming bartenders in customer service and bar maintenance
Aug 2008Present

Certified Trainer Server

Longhorn Steakhouse
  • Wait on up to eight tables of guests
  • Provide excellent guest service to encourage guest loyalty
  • Enforce Loyalty R.U.L.E.S.- The initiative to make every guest a loyal one
  • Handle all cash transactions throughout any given shift
May 2008Present

Certified Trainer Service Assistant

Longhorn Steakhouse
  • Greet guests as they come into restaurant
  • Organize floor plan to ensure servers get seated fairly
  • Seat guests as quickly as possible
  • Clean tables as guests leave
  • Answer telephone calls
Jun 2011Sep 2011

Sales and Marketing Intern

DubVNightLife Group, LLC
  • Contact local businesses to propose custom marketing plans
  • Create a network with companies to ensure satisfaction
  • Create custom marketing plans
  • Follow-up to make sure marketing plans work
  • Change marketing plans that do not work
  • Brainstorm event ideas and products

Skills

Communication
Studied several types of Communication including: Interpersonal, Organizational, Nonverbal, Intercultural, and Persuasion
French
Educated in French Language for four years in High School and four semesters in college Able to speak, read, and write at a coherent level
Micros and DASH Technology
Technology used to insert orders at Longhorn Steakhouse
Microsoft Office Suite
Received an A+ in Computer Science which covered Microsoft Office, Powerpoint, Access, and Excel  

References

Brian Doemel

Manager of the restaurant where I worked for 3 years

Certifications

Nov 2008Present

Big Brothers Big Sisters

Northern West Virginia Chapter
Aug 2007Present

Boys and Girls Club

Morgantown, WV

Documents

Accomplishments

  • Employee of the month two times
  • Promoted through Front of House Restaurant operations
  • Loyalty R.U.L.E.s Winner of the Quarter
  • Met goals made with my Little Sister
  • Achieved Dean's List four semesters (3.5 G.P.A)

  • Achieved President's List two semesters (4.0 G.P.A)

  • Inducted to Lambdi Pi Eta- The Communication Studies Honorary

  • Inducted to Phi Sigma Theta- The National Honors Society