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Jessica Terry

On the Road to My Personal Greatness

Professional Summary

Front office, Administrative Assistant with a 24 year background in Customer Service. Core competencies include Oral and written communication, organization and persuasion fueled by confidence, and a positive attitude. All tasks are given undivided attention to ensure constant accuracy and productivity.

Skills

Competense and Abilities
•Active Listening and Learning •Professional Judgment • LogicaDecision Making • Complex Problem Solving •Kindess •Gratitude •Responsibility, Accountable •Organization and Prioritizing

Work experience

Sep 2012May 2014

Quality Assurance Editor

Organized Chaos
  • Ensure the efficient, accurate and timely completion of all client projects in the International Business department
  • Proofread, edit, and perform quality check on documents being translated from numerous foreign languages to English
  • Maintained up to date, job related project and client records, make sure all needs are met and issues resolved

Apr 2012May 2014

Executive Assistant to Lead Specialist and Office Manager

All in Order Cleaning Services
  • Manage and maintain executives' schedules.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports
Mar 2008May 2012

Virtual Assistant

All in Order Cleaning Services
  • Operate telephones to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members' whereabouts and availability.

Education