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Work experience

May 2014Aug 2014

Ice Cream Ambassador

Jeni's Splendid Ice Creams
Ice Cream Ambassador, Provided exceptional customer service in a fast-paced, high volume environment. Received frequent customer compliments for going above and beyond normal duties. Engaged customers with a detailed history of the ingredients, production process, and inspiration behind each flavor. Routinely supported other areas of the shop as needed, including answering telephones, restocking a product, clearing dishes, and completing financial transactions for other staff. Collaborated with team members to maintain the constant tidy appearance of the shop.
Aug 2012Apr 2014

Shift Leader

Yobe Frozen Yogurt
Shift Leader, Started as a Cashier and quickly promoted to Shift Leader. Quickly recorded transactions in MICROS system to deliver prompt service. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Balanced cash drawers and prepared nightly deposit. Trained new hires to execute responsibilities in the most efficient manner. Maintained quality of food product. Received, stocked, and maintained required weekly inventory. Maintained high standards of cleanliness and sanitation.



University of South Carolina