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Jessica Holloway

                Dedicated customer service professional with 5 years experience in a  fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products  and transactions while readily and positively adapting to change.                        

Work experience

Oct 2014May 2015

Kitchen Assistant

Crown plaza san marcos golf resort

Lead dishwasher.  Assign temp employees daily tasks.  Helped chefs when needed prep food, restock pantries  and stage banquets.  Close kitchen at night, often alone.  Clean equipment. Organize and sanitize walk in refrigerators.  Help servers when needed.  Volunteered to work on days off when resort was short handed.  Also worked housekeeping.  Cleaned entire suites and balcony.  Restocked towels and toiletries.  

Oct 2014May 2015

Guest Services

Pro Em Professional Event Staff

Provide excellent customer service.  Money handling.  Security check points.  Parking attendant.  Ticket  taking.  Taxi staging.  Assist with set up/take down of equipment at venue.  Constant movement for 12-16 hour work days.  Assist handicap patrons to seats.  Directed traffic and crowd control.  Made myself available to the public to be of assistance in any way needed.  Added to the ambiance  by always making sure the customers were happy, well taken care of, and genuinely expressed how happy we were that they chose to be a part of our event.  

Apr 2005Dec 2007

Customer Service Representative

Facilities Knowledge Center

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.   Maintain communication between facility, managers, owners, and technicians.  Researched businesses to find the appropriate company to facilitate services needed.  Dispatch service technician.  Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.  Generate work orders for maintenance and repair of machinery, equipment, and electrical and mechanical systems. Provide single point of contact between service technician, facility, managers, and owners

Jan 2003Feb 2005

Customer Service Representative

Cingular Wireless

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.  Handled business transactions in connection with activation of new customer accounts on a computer terminal.  Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.  Continually maintain working knowledge of all company products, services and promotions.

Feb 1999Oct 2001

Lead Preschool Teacher

Triple R Child care

Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.  Attend to children's basic needs by feeding them, dressing them, and changing their diapers.  Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.


Aug 1995May 1999

Regular course studies.   Yearbook staff.  Creative writing.  Peer Mentor.

Marcos de niza high school

Yearbook staff.  Creative writing.  Peer Mentor.


Customer Service
  • Worked both as a crew member and independently
  • Get along well with employers and coworkers
  • Experienced in customer relations
  • Self-motivated; able to learn on own initiative
  • Excellent record of dependability and reliability
  • Versatile and multi-skilled person
  • Expert knowledge of computer software packages
  • Work cooperatively with a wide range of personalities