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JESSICA LOERA

I am very flexible, proffesional, friendly also have good references. Can also adapt to different enviroments, tasks, Schedules and have my own reliable transportation as well.

Skills

Bilingual (English & Spanish)

OP Knowledge

Great Customer Service

Operated EKG Machine
Banking Experience  Knowledge of ICD9 & CPT Coding

Patient Education

OSHA/HIPAA Certified
Triage Patients Certified in First Aid & CPR
EMR Training Laboratory Test & Sample Procedures
Appointment Scheduling Office Insurance & Finance

Medical Terminology

Education

2015-012016-11

Medical Assistant

Vista College
2013-06

High School Diploma

Irvin High School

Work experience

2015-092017-02

Trainer/ Customer Service Representative

ALORICA Bank Of America-AT&T

Effectively managed high volume of customer inbound and outbound calls. Addressed and resolved customer product complaints empathetically and professionally. Trained and educate new members with product information and policies.

2015-042015-09

Medical Assistant

Paso Del Note Pediatrics

Triaged the patients, asessed the patient's physical and mental status. Completed all necessary documentation in the patient's medical record in accordance with practice's charting policy. Prepared equipment and assisted physicians with medical treatments, exams and procedures. Administered intramuscular, subcutaneous injections and blood rawns when needed. Maintained a clean, orderly and safe environment for patients and visitors. Cleaned, sterilized, and stored instruments on their designated areas.

2015-012015-04

Customer Care Representative

GC Services-First Convenience Bank

Delivered qualitative services to customers. Promoted bank products and services. Built customer relationships. Maintained and managed existing accounts. Responded to customer inquiries and resolve. Assisted customers in depositing and withdrawing cash. Referred complex issues to the management. Ensure best practices in rendering services to customers.

2014-112015-01

Medical Assistant/externship

Immunize El Paso

Externship 180 hours Provided direct health services and administrative support for this medical center providing services to the local and surrounding communities; provided professional representation and maintained customer service standards in performing a broad-range of front-office reception, administrative support, and back office accountabilities. Performed venipuncture, injections, and urinalysis for patients. Proficient in filing, charting, and documenting using Electronic Medical Record.